James Kneff
Sacramento,CA
Summary
Committed job seeker with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Skilled in working under pressure and adapting to new situations and challenges to best achieve company goals and provide outstanding customer service.
Overview
15
15
years of professional experience
Work History
Mail Carrier
United States Post Office
Rancho Cordova, CA
04.2020 - Current
- Work independently everyday to complete mail delivery on prescribed route.
- First point of contact for all customers on a given route to provide customer care and support for all postal issues or inquiries.
- Well versed with the safe guarding of personal property and private customer information.
- Interact and with various members of the community on a daily basis while striving to build positive long lasting relationships with those I serve.
- Provided customers with postal policies or researched any inquiries to immediately provide assistance.
- Delivered mail to many residences and businesses while multitasking and consistently adhering to strick time frames .
- Obtained signed receipts for registered, certified and insured mail, collecting associated charges and completing necessary paperwork.
- Provided exemplary services to customers by being pleasant and engaging and offering to assist within the scope of my duties.
- Prepared mail in sequence of delivery for optimal productivity while multitasking and adhering to a strict schedule.
- Safely conducted myself in an office setting, a vehicle or walked while on foot to preform various tasks.
Wireless Sales Associate
Verizon Wireless
Sacramento, CA
09.2016 - 04.2020
- Demonstrated knowledge of the store's inventory to answer customer inquiries regarding availability and pricing of products.
- Provided technical support for customers in setting up their wireless devices including phones, tablets, laptops and other mobile devices.
- Adhered to all company policies, procedures and safety guidelines while performing job duties.
- Demonstrated ability to troubleshoot minor technical issues that arose during the sales process.
- Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
- Used on-site computer systems to access figures and documentation associated with available service plans.
Communication Specialist
TeleDirect
Sacramento, CA
05.2013 - 08.2016
- Organized files into logical categories; maintained complete records according to established procedures.
- Evaluated information provided and worked with customers to provide best possible solutions.
- Assisted colleagues with difficult cases; provided guidance regarding complex issues or scenarios.
- Obtained necessary information to complete proper documentation.
- Maintained accurate documentation of all activity within designated system.
- Utilized problem solving skills to investigate and resolve complex customer inquiries.
Assistant Manager/Bartender
River City Entetainment
Sacramento, CA
01.2009 - 08.2015
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Balanced daily registers and generated sales reports for management.
Skills
- Time Management Abilities
- Critical Thinking
- Problem-Solving Aptitude
- Ability to Work Independently
- Organizational Skills
- Calm, and Professional Under Pressure
- Investigative Abilities
- Team Management
- Report Writing
- Highly Motivated
- Strong Interpersonal Skills
Timeline
Mail Carrier
United States Post Office
04.2020 - Current
Wireless Sales Associate
Verizon Wireless
09.2016 - 04.2020
Communication Specialist
TeleDirect
05.2013 - 08.2016
Assistant Manager/Bartender
River City Entetainment
01.2009 - 08.2015