James LaCourse
RUTHER GLEN,VA
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management, demonstrated by achieving Geico's coveted Chairman's Club Award for excellence and professionalism.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
Cellular Sales Verizon
Ashland, VA
12.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
City Carrier
USPS
Richmond, VA
03.2017 - 09.2020
- Planned and cased mail in sequence of delivery for designated route.
- Maintained safety standards while driving.
- Delivered packages and mail to businesses and people in the local area.
- Collaborated with fellow carriers to ensure consistent service quality across the city.
- Developed strong rapport with customers, fostering a sense of community and trust through consistent, high-quality service delivery.
Customer Service Representative IV
GEICO, Government Employees Insurance
Fredricksburg, VA
09.2020 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
O Reilly Automotive Inc
Mechanicsville, VA
11.2016 - 03.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales/Commercial Manager
AutoZone
Mechanicsville, VA
05.2016 - 11.2016
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Responded to customer feedback in professional and constructive way.
- Developed strategic initiatives based upon company objectives aimed at accelerating growth.
Inspector
McGeorge RV
Ashland, VA
01.2016 - 05.2016
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Delivered detailed reports on findings from inspections, helping the company understand areas requiring attention or improvement in order to maintain regulatory compliance.
Education
History
J Sargeant Reynolds Community College
RichmondSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Outgoing personality
- Money handling
- Verbal/written communication
- Conflict resolution
- Sales expertise
Certification
Personal Lines License
Promaster Certified
Timeline
Sales Associate
Cellular Sales Verizon
12.2024 - Current
Customer Service Representative IV
GEICO, Government Employees Insurance
09.2020 - 09.2024
City Carrier
USPS
03.2017 - 09.2020
Sales Associate
O Reilly Automotive Inc
11.2016 - 03.2017
Sales/Commercial Manager
AutoZone
05.2016 - 11.2016
Inspector
McGeorge RV
01.2016 - 05.2016
History
J Sargeant Reynolds Community College