James Laisure
North Canton
Summary
Dynamic professional with extensive experience at Cleveland Clinic, excelling in patient access and team collaboration. Proven ability to train new hires and resolve complex scheduling issues. Strong communication and problem-solving skills, complemented by expertise in scheduling software, drive operational efficiency and enhance service quality.
Overview
10
10
years of professional experience
Work History
Patient access rep/ emergency room
Cleveland Clinic
Canton
01.2023 - Current
- Collected patient demographics and verified insurance information to ensure accurate records.
- Educated new hires on reception duties and mobile registration in emergency room.
- Collaborated with diverse coworkers to achieve goals and resolve scheduling issues.
Phone repair tech/ shipping and receiving clerk
recell.io
Canton
04.2020 - 12.2022
- Executed repairs and restorations for Apple devices, ensuring high-quality service.
- Diagnosed hardware and software issues across various phone models to enhance performance.
- Managed inventory in stock room, maintaining organization and accessibility.
- Processed incoming and outgoing shipments with accuracy and efficiency.
Insurance agent
Humana
Canton
04.2019 - 04.2021
- Maintained compliance within government-regulated industry standards.
- Operated effectively in high call volume environment, demonstrating strong interpersonal skills.
- Conducted comprehensive risk assessments to identify and address potential coverage gaps.
store manager/auditor
Boost Moblie
Cuyahoga Falls
04.2017 - 02.2019
- Managed daily operations of multi-carrier phone store to ensure seamless customer service.
- Trained and supervised staff, upholding high service standards consistently.
- Maintained cleanliness and inventory, effectively handling sales and transactions.
- Utilized communication skills to cultivate strong customer relationships.
line cook
Nathans Patio
Canton
09.2015 - 04.2017
- Executed general maintenance tasks in restaurant while thriving in high-pressure cooking environment.
- Maintained a clean work area during 8 to 12 hour shifts and managed multiple projects.
- Assisted in training new kitchen staff on food preparation techniques and safety protocols.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
Education
Undergraduate - Political Science
Akron University
Akron, OH01-2027
Skills
- Communication skills
- Team collaboration
- Training facilitation
- Leadership abilities
- Time management
- Problem solving
- Scheduling software
Timeline
Patient access rep/ emergency room
Cleveland Clinic
01.2023 - Current
Phone repair tech/ shipping and receiving clerk
recell.io
04.2020 - 12.2022
Insurance agent
Humana
04.2019 - 04.2021
store manager/auditor
Boost Moblie
04.2017 - 02.2019
line cook
Nathans Patio
09.2015 - 04.2017
Undergraduate - Political Science
Akron University