Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Kilwanna Williams

Riverdale,IL

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs to improve engagement strategies and overall service.

Overview

1
1
year of professional experience

Work History

Emergency Room Patient Access Rep

Franciscan Health Hospital
09.2023 - 02.2024
  • Greeted patients and expedited pregnant patients experiencing labor pain; applied to stroke and cardiac patients as well
  • Wore personal protective equipment (PPE) for protection against hazardous
  • Verified patient insurance and benefits for initial patient intake
  • Scanned I
  • D's both Driver's License or State and scanned Health insurance cards of all types
  • Answered multi-line calls and transferred to party by request and took messages
  • Patients fill out forms and that were completed to be enter demographics in epic system
  • Collected co-payments for emergency services rendered.

Patient Service Representative

UChicago Medicine
01.2023 - 08.2023
  • Welcomed and greeted patients in a friendly and courteous manner
  • Checked-in patients before visit and checked-out after visit with a follow-up for next appointment
  • Scanned I
  • D's both Driver's License or State and scanned Health insurance cards of all types
  • Answered calls and screened messages in a professional manner while recording messages for physicians and other staff
  • Verified insurance eligibility with referral authorization
  • Verified insurance from medical cards of all types
  • Obtained accurate information from patients, ensured all registration forms were completed
  • Notified care staff when patient has arrived and ready to be seen
  • Patients are seen promptly keeping track of time on Epic tracking board
  • Collected payments and updated accounts with current payment information
  • Scheduled imaging and lab work appointments for patients by request from physician
  • Provided reminder calls for imaging procedure or lab work appointments
  • Scheduled patient procedure with an oral or written order.

Education

Certificate in Medical Terminology -

South Suburban College
South Holland, IL
01.2015

Skills

  • Epic knowledge

  • Patient confidentiality
  • Insurance Verification
  • Patient Registration
  • Appointment Scheduling
  • Follow-up skills
  • Checking in patients and check out after visit
  • Data entry proficiency
  • EHR systems expertise
  • Multi-Line Phone Systems
  • HIPAA Compliance
  • Patient Chart Tracking
  • Payment Collection

Timeline

Emergency Room Patient Access Rep

Franciscan Health Hospital
09.2023 - 02.2024

Patient Service Representative

UChicago Medicine
01.2023 - 08.2023

Certificate in Medical Terminology -

South Suburban College
Kilwanna Williams