Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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James Latham

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.


Skilled at monitoring inventory, organizing stock and inspecting packages and employee work for compliance. Good documentation, computer and problem-solving abilities. Punctual and responsible with a friendly and personable nature.

Overview

4
4
years of professional experience

Work History

ETL Specialty Sales

Target
08.2022 - Current
  • Educated new sales staff on store policies and customer support operations.
  • Resolved order issues efficiently and enhanced customer satisfaction ratings.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Established team priorities, maintained schedules and monitored performance.

Fulfillment Lead

Target
04.2021 - 08.2022
  • Managed, motivated and monitored team of 20+ associates every shift.
  • Handled production picking, packing and shipping orders.
  • Assessed team member performance for compliance with company standards.
  • Processed more than 500 orders each shift with consistent record of meeting or exceeding productivity targets.
  • Prioritized tasks to meet dynamic conditions and changing company demands.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
  • Selected and filled orders from stock to fulfill customer requirements.

General Merchandise Associate

Target
06.2019 - 04.2021
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Helped customers select merchandise by offering multiple product options fitting specific needs.
  • Backed up cashier staff during heavy customer flows to prevent unnecessary service delays.
  • Supported fulfillment workloads while maintaining my own workload.

Education

Bachelor of Arts - Anthropology

University of Akron
Akron, OH
05.2020

Skills

  • Customer Service
  • Performance Management
  • Team Assignments
  • Managing Multiple Priorities
  • Staff Supervision
  • Shift Scheduling
  • Coaching and Mentoring
  • Time Management
  • Teamwork Skills
  • Sorting and Organizing
  • Stock Organization

Accomplishments

  • While in role as the Fulfillment team lead at the Fairlawn Target location, I lead the highest performing team in a district of 10 stores.
  • In that time, the department had picked over 260,000 units. This was not only best in district, but 3rd highest in our "group" of 100+ stores.
  • Maintained an inventory not found (inf) metric of 7.43% in that time.
  • Maintained a 100% ship on time for online orders.

Timeline

ETL Specialty Sales

Target
08.2022 - Current

Fulfillment Lead

Target
04.2021 - 08.2022

General Merchandise Associate

Target
06.2019 - 04.2021

Bachelor of Arts - Anthropology

University of Akron

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James Latham