James Ledbetter
Orlando,FL
Summary
Problem-solving professional trained in customer service methods and overseeing daily operations. Adaptable and versatile with willingness to learn new techniques and processes. Looking to bring further success while gaining professional experience.
Overview
4
4
years of professional experience
Work History
Practice Manager
Nemours Children's Health System
Oviedo , FL
01.2025 - 04.2026
- Coordinated staff schedules to enhance patient care and optimize resource allocation.
- Oversaw compliance with healthcare regulations and organizational policies.
- Facilitated clear communication between healthcare providers, patients, and families to improve care coordination.
- Developed, implemented and maintained immunization program records for tracking patient visits and vaccine inventory.
- Managed vaccine inventory, ensuring proper storage and monitoring supply levels to maintain availability.
Practice Manager/Revenue Cycle Manager
Heartwell Cardiology
Winter Park, FL
01.2024 - 01.2025
- Provided guidance on human resources matters such as recruiting new employees, evaluating performance reviews.
- Resolved customer complaints in an efficient manner while maintaining high levels of customer service satisfaction.
- Implemented strategies to improve efficiency of workflow processes within the practice.
- Managed budgeting process for the practice including forecasting expenses, monitoring income statements, developing annual budgets.
- Conducted regular staff meetings to discuss upcoming projects, initiatives, goals and objectives of the organization.
- Developed and implemented pricing strategies to maximize revenue growth.
- Created and processed claims to third-party payers using specific coding guidelines.
Administrative Assistant
Orlando Health
Orlando, FL
05.2023 - 12.2023
- Report to three Sr. directors to manage appointments, meetings, events, and screening candidates for clinics, etc.
- Tracked and submitted payroll as a timekeeper for leadership to prepare for payroll processing.
- Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
- Facilitated communication between different departments within the organization.
Front Office Assistant
Orlando Health
Orlando, FL
11.2022 - 05.2023
- Scheduled appointments and verified referrals, facilitating clear communication among doctors, sonographers, nurses, and office staff.
- Explained and verified insurance coverage for patients, ensuring proper processing and eligibility.
- Collected copays and account balance payments while accurately updating account records to ensure financial accuracy.
Assistant Administrator
ABA Alliance Therapy
Orlando, FL
05.2022 - 10.2022
- Facilitated communication between employees, departments, vendors, and stakeholders to enhance collaboration and information flow.
- Scheduled and conducted interviews for potential office employees and interns to support recruitment efforts.
- Managed computer databases and physical file systems to ensure organized and accessible records.
Education
Master of Science - Health Service Administration
University of Central Florida
Orlando, FL05-2023
Bachelor of Science - Health Services Administration
University of Central Florida
Orlando, FL12-2020
Skills
- Practice Management
- Patient Care Coordination
- Client Relations
- Staff Management
- New Hire Training
- Staff Development
- Human Resources
- Compensation Management
- Resource Management
- Performance Metrics
- Compliance Management
- Budget Oversight
- Policy Implementation
- Marketing
Timeline
Practice Manager
Nemours Children's Health System
01.2025 - 04.2026
Practice Manager/Revenue Cycle Manager
Heartwell Cardiology
01.2024 - 01.2025
Administrative Assistant
Orlando Health
05.2023 - 12.2023
Front Office Assistant
Orlando Health
11.2022 - 05.2023
Assistant Administrator
ABA Alliance Therapy
05.2022 - 10.2022
Master of Science - Health Service Administration
University of Central Florida
Bachelor of Science - Health Services Administration
University of Central Florida