James Lenihan
Warwick,RI
Summary
Detail-oriented Parts Specialist with over 10 years of experience in inventory management and customer support. Proven ability to resolve complex inquiries and enhance customer satisfaction through effective problem-solving and collaboration with suppliers.
Overview
37
37
years of professional experience
Work History
Parts Specialist
Action Auto Parts
Providence, RI
09.2015 - Current
- Assisted customers in selecting appropriate parts based on vehicle specifications
- Provided technical support to customers regarding parts compatibility and installation
- Collaborated with suppliers to streamline order processes and improve lead times
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Tracked parts use and charged items to customer accounts for billing.
- Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
- Ordered parts from various distributors to fulfill demands.
- Researched vehicles and parts via physical catalogs and electronic means.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Store Manager
Werner Sullivan and Nilsson Auto Parts
Providence, RI
05.1989 - 09.2015
- Oversaw daily operations to ensure efficient workflow and exceptional customer service.
- Established strong vendor relationships, negotiating terms to benefit store profitability.
- Led team meetings to foster communication, collaboration, and employee engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
Some College (No Degree) - Business Administration And Management
Community College of Rhode Island
LincolnTimeline
Parts Specialist
Action Auto Parts
09.2015 - Current
Store Manager
Werner Sullivan and Nilsson Auto Parts
05.1989 - 09.2015
Some College (No Degree) - Business Administration And Management
Community College of Rhode Island