JAMES LUGER
Houston,Texas
Summary
Process assistant with expertise in optimizing operations within fast-paced environments. Proven ability to coordinate tasks, enhance efficiency, and implement effective process improvements. Recognized for strong leadership skills and capacity to prioritize tasks under pressure. Committed to management practices that prioritize safety.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Process Assistant
Amazon
Houston, Texas
03.2025 - Current
- Coordinated daily operations to ensure efficient workflow in fast-paced environments.
- Implemented process improvements to enhance productivity and reduce operational delays.
- Identified process improvement opportunities and recommended solutions to enhance workflow.
- Troubleshot technical issues with warehouse equipment to minimize downtime.
- Monitored compliance with safety regulations and company policies to ensure safe operations.
- Trained new employees on safety protocols and standard operating procedures.
- Provided support to team members in resolving process-related issues.
- Collaborated with colleagues to develop innovative solutions for complex problems.
Learning Ambassador
Amazon SSD
Pasadena, USA
10.2024 - 03.2025
- Facilitated training sessions for critical roles, ensuring readiness for operational demands from Q4 2024 to Q2 2025.
- Trained and developed new hire classes in process paths, aligning training with facility goals.
- Supported and mentored employees throughout training, fostering skill development and confidence.
Process Guide
Amazon SSD
Pasadena, USA
06.2024 - 03.2025
- Trained and mentored new associates, enhancing their ability to meet daily goals.
- Conducted performance reviews and provided feedback, fostering a culture of continuous improvement among associates.
- Collaborated with management to identify process bottlenecks and implemented solutions, streamlining production.
- Checked in and out drivers and managed the Dock and Yard to ensure a successful shift day-to-day.
- Collaborated with PAs to ensure that everyone's day to day goals were met.
- Utilized data analysis programs to monitor inventory metrics as well as associate proficiency.
FC Associate 1, L1
Amazon SSD
Pasadena, USA
10.2023 - 03.2025
- Picked and processed orders quickly and accurately.
- Stowed and organized products quickly to prepare customer orders.
- Executed duties in fast-paced environment to ensure timely order fulfillment.
- Received products into the warehouse and relocated them using forklifts and pallet jacks to have them processed and shipped.
- Loaded non-inventory items into trucks for seamless shipment to other Amazon facilities.
- Maintained clean and organized work areas to enhance safety and operational efficiency.
Education
Pike County High School -
Pike County High School
Zebulon, Ga06-2021
Skills
- Process improvement
- Data analysis
- Equipment troubleshooting
- Safety management
- Scheduling
- Warehouse management
- Microsoft Office, Outlook, Excel
- Scheduling
- Scheduling
Certification
- PIT
- OP
- TDR
- PIT and TDR Train-the-trainer
Accomplishments
- Best at SSD - Quality Performance December 2025
- Best at SSD - Cost Performance June and August 2025
Timeline
Process Assistant
Amazon
03.2025 - Current
Learning Ambassador
Amazon SSD
10.2024 - 03.2025
Process Guide
Amazon SSD
06.2024 - 03.2025
FC Associate 1, L1
Amazon SSD
10.2023 - 03.2025
Pike County High School -
Pike County High School