James Lung
Saint Petersburg,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Flight Attendant
Frontier Airlines
04.2019 - Current
- Preform safety checks of aircraft equipment, ensure aircraft is ready to welcome passengers, maintain a safe work environment for passengers and crew, offer food and drink for passengers to purchase
Claims Specialist, Medical
Nationwide
11.2016 - 04.2019
- Contact with insured drivers and passengers to explain policy coverage and answer claim related questions, timely monthly follow up to ensure the claimants are doing well and do not have any outstanding bills, accurate reporting of injury results to Medicare in addition to resolving outstanding balances with Medicare
Claims Specialist, Non Injury
Nationwide
08.2015 - 11.2016
- Investigated casualty claims to determine fault in accidents by analyzing statements and additional evidence, assisted customers throughout the claims process with any questions they may have while providing outstanding customer service, regularly assisted in training of new hires, worked efficiently as a team to answer questions, returned voicemails and follow up on claims while teammates were out of the office
Medicare Reimbursement Specialist
DaVita
07.2013 - 07.2015
- Initiated collection follow-up of all short paid, unpaid, and denials with Medicare, researched, appealed, and resolved claim rejections with Medicare, accurate reporting of outstanding accounts receivable to leadership
Business Operations Specialist
Dish Network
03.2012 - 06.2013
- Managed routing and call alignment for the enterprise, worked with engineering to assist with research on technical issues, monitored agents skills, talk times, after call work, hold times, and excessive breaks, performed regular audits between systems to ensure accurate data
Education
Bachelor of Arts - Journalism
University of Northern Colorado
Greeley, Colorado05.2007
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Hospitality service expertise
- Professional Appearance
- Verbal and written communication
- Cultural Awareness
- Interpersonal communications
- Conflict Mediation
- Relationship Management
- Technical aptitude
- Attention to Detail
Timeline
Flight Attendant
Frontier Airlines
04.2019 - Current
Claims Specialist, Medical
Nationwide
11.2016 - 04.2019
Claims Specialist, Non Injury
Nationwide
08.2015 - 11.2016
Medicare Reimbursement Specialist
DaVita
07.2013 - 07.2015
Business Operations Specialist
Dish Network
03.2012 - 06.2013
Bachelor of Arts - Journalism
University of Northern Colorado