James Maass
Middle Island,NY
Summary
Driven professional with a robust background as a Service/prep Technician at Port Jefferson Jeep Dodge Ram and Sales Estimator/Move Coordinator at College Hunks Hauling Junk & Moving. Excelled in client relationship management, exceeded sales quota by enhancing customer satisfaction through expert service and problem resolution.
Overview
4
4
years of professional experience
Work History
Service Technician
Port Jefferson Jeep Dodge Ram
2023.09 - Current
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Sales Estimator/Move Coordinator
College Hunks Hauling Junk & Moving
2020.08 - 2023.09
- Negotiated prices, terms of sales and service agreements.
- Determined labor and costs to complete job within anticipated timeframes.
- Achieved or exceeded company-defined sales quota.
- Built relationships with customers and community to promote long term business growth.
Education
Masters in Business Administration - Business Administration And Management
St Josephs University
Patchogue, NY05.2025
Skills
- Customer Service
- Client Relationship Management
- Problem and Issue Resolution
- Electrical Systems
- Professional and Courteous
- Regulatory Compliance
Marketing/Analytics
Studies Markets/Analytics on the side, big into numbers
Timeline
Service Technician
Port Jefferson Jeep Dodge Ram
2023.09 - Current
Sales Estimator/Move Coordinator
College Hunks Hauling Junk & Moving
2020.08 - 2023.09
Masters in Business Administration - Business Administration And Management
St Josephs University
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