James Maiorino

• Lead cross-functional teams to support the development and delivery of complex aerospace products.
• Responsible for ensuring program adherence to schedule, budget, and data deliverable requirements.
• Provide cost and price analysis for new business opportunities.
• Estimate at completion budget management, and deliverable dates.
• Facilitate work between Engineering, Supply Chain, Production, Quality, Customer Account Management, and Accounting.
• Present detailed program status reports to senior leadership.
• Identify project risks and develop plans to resolve or mitigate issues.
• Increased customer satisfaction through effective communication of program goals and expectations.

• Provide customer service support, response and tracking for problem areas with respects to delivery, shipping, customer returns or other terms and conditions
• Review, process, and track customer orders through entire lifecycle from initial quoting to delivery and follow-on support
• Maintain strong customer relations through appropriate face to face, oral, and written communications
• Established clear communication channels between clients and internal teams, ensuring seamless execution of deliveries.
• Negotiated contract terms with clients, securing favorable agreements for both parties.

Jamaica Bearings Co. Inc. - SALES REPRESENTATIVE

5/2021 - 10/2021

• Served as Primary POC for all Aerospace Aftermarket Customers (Including, but not limited to, Airlines, MRO's, End Users, Manufacturers, Distributors, Brokers) in assigned regions
• Promoted to the Senior level in charge of the more strategic business partners and managing LTA's
• Monitored OOR's and inventory levels to ensure On Time Delivery (OTD)
• Actively engaged with customers and manufacturers to grow profitability
• Worked in conjunction with Quality, Operations & Finance teams to ensure order fulfillment through on time payments and deliveries
• Established KPI's and prioritized work to maximize efficiency.

All-System Aerospace Inc. - CUSTOMER ACCOUNT ASSISTANT

10/2017 - 12/2018

• Assisted the Sales team in making sure all data was captured in the ERP system in compliance with our AS9100 procedures
• Promoted to Specialist role overseeing assigned accounts by serving as Main Point of Contact - answering customer inquiries, complaints, and processing of customer quotes & orders
• Revenues for main accounts increased over 230%
• Analyzed and forecasted demand trends to maintain steady levels of inventory for high demand products while turning low demand inventory to reduce carrying costs
• Competitively quoted clients using various pricing strategies designed to secure contracts while maximizing profit margins
• Onboarded new accounts and run export compliance screening.