James Mangovski
Dicks Sporting Goods
Leesburg,VA
4
years of professional experience
Hard-working, adaptable individual, who can manage detail-oriented projects, as well as multi-faceted assignments. Strong communication, people, and leadership skills. Emphasizes logic, efficiency, and leading by example. Looking for positions involving people management, quality control, and customer service.
Work History
Footwear Sales Associate
1 Year 10 Months- Collaborated with team members to ensure optimal store presentation and organization
- Trained new associates on product knowledge and customer service techniques.
- Responded to customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels
- Demonstrated exceptional communication skills when presenting product features and benefits to customers.
- Enhanced shopping experience for individuals with disabilities by offering attentive assistance tailored towards their unique requirements.
- Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and storage areas.
- Conducted inventory checks to support stock management and replenishment efforts.
- Assisted freight workers in unpacking boxes and preparing shipments for online sales.
- Bolstered product attachment rate by 15%
Inshop
2 Years 7 Months- Adjusted strategies in response to changing circumstances to maintain project alignment in high stress situations to ensure consistent productivity.
- Provided professional services and support in a dynamic work environment.
- Maintained cleanliness and organization in dining area, kitchen, cooler, and office.
- Exercised proper customer service etiquette to guarantee customer retention.
- Aided my associates by covering shifts, training new hires, and running delivery orders when orders exceeded our capacity for efficiency.
Education
High School Diploma
Associate's Degree - General Studies
Skills
Customer service
Teamwork and collaboration
Team leadership
Communication and interpersonal
Adaptability and flexibility
Analytical thinking
Detail-oriented
Interpersonal skills
Active listening
Written communication
Timeline
Footwear Sales Associate
Dicks Sporting Goods
10.2024 - CurrentRead More
Inshop
Jimmy Johns Subs
03.2022 - 10.2024Read More
Northern Virginia Community College
Associate's Degree from General Studies
Read More
Tuscarora High School
High School Diploma
Read More