James Martin
Lake Tapps,WA
Summary
Dynamic Kitchen Manager with a proven track record, excelling in staff training and operational efficiency. Enhanced customer satisfaction through innovative menu development and effective budget control, achieving rapid service times. Skilled in fostering team collaboration and implementing successful marketing strategies to drive business growth.
Overview
11
11
years of professional experience
Work History
Co-Manager
Little Caesars Pizza
Ft.Walton Beach, FL
07.2024 - 02.2026
- Supervised daily operations to ensure efficient service and high-quality food preparation.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management processes to reduce waste and optimize stock levels.
- Assisted in scheduling staff shifts to meet peak business demands effectively.
- Monitored compliance with health and safety regulations during food handling and preparation.
- Collaborated with management to develop promotional strategies that increased customer engagement.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Analyzed sales data to identify trends, informing adjustments in product offerings and staffing needs.
Kitchen Manager
Clemenza's At Uptown
Ft. Walton Beach, FL
04.2021 - 06.2024
- Supervised kitchen staff to ensure high-quality food preparation and presentation.
- Developed and implemented efficient inventory management processes to reduce waste.
- Streamlined menu planning to enhance customer satisfaction and operational efficiency.
- Fostered a collaborative team environment, promoting professional development among staff members.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
- Fostered culture of continuous improvement, encouraging staff to contribute ideas for operational enhancements.
Kitchen Manager
Applebee's Grill + Bar
Miramar Beach, FL
09.2018 - 03.2021
- Trained new employees in food safety standards and operational procedures.
- Coordinated daily kitchen operations, ensuring timely meal service during peak hours.
- Analyzed kitchen workflows to identify areas for improvement and enhance productivity.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Developed creative daily specials using seasonal ingredients, incorporating fresh flavors into the menu rotation while minimizing costs associated with excess inventory stockpiling.
- Improved customer satisfaction with timely and accurate food delivery.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Kitchen Manager
Santa Fe Cattle Company
Troy, AL
05.2015 - 08.2018
- Oversaw daily kitchen operations, ensuring adherence to health and safety standards.
- Led training programs for new staff, enhancing team performance and efficiency.
- Developed seasonal menu items, incorporating customer feedback and market trends.
- Streamlined food preparation techniques, improving service speed and quality consistency.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients and supplies.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Implemented innovative menu items that reflected current culinary trends, increasing both customer interest and repeat business.
- Optimized food presentation and plating techniques, elevating overall dining experience.
Skills
Staff management
Business development
Marketing management
Customer service
Staff training and development
Policy implementation
Budget control
Operations management
Timeline
Co-Manager
Little Caesars Pizza
07.2024 - 02.2026
Kitchen Manager
Clemenza's At Uptown
04.2021 - 06.2024
Kitchen Manager
Applebee's Grill + Bar
09.2018 - 03.2021
Kitchen Manager
Santa Fe Cattle Company
05.2015 - 08.2018