James Martinez
Arlington,Texas
Summary
Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.
Overview
7
7
years of professional experience
Work History
Flight Attendant
American Airlines
Dallas, TX
02.2022 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Gate Agent
American Airlines
Las Vegas, NV
03.2021 - 01.2022
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
- Monitored gate areas and addressed security situations with management.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Gate Agent
Worldwide Flight Services
Las Vegas, NV
08.2020 - 04.2021
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Assisted customers with ticketing and baggage check-in requirements.
- Managed passenger check-in by verifying customers' travel documentation.
- Tagged and transferred baggage from scales to designated conveyor belt.
Hospitality Lead, Corporate Trainer, Host Trainer, Host
P.F Changs
Las Vegas, NV
04.2017 - 03.2020
- Supervised efforts of teams within 650 guest capacity restaurant, ensuring timely and quality servicing of guests
- Maintained complete knowledge of restaurant menu, including daily specials
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Able to Train new employees as a corporate trainer for new restaurant openings.
Sales Associate
Lucky Brand Jeans
11.2016 - 05.2017
- Organized racks and shelves to maintain visual appeal of the store
- Managed customer cash and credit card transactions using company point of sale system
- Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.
Secretary
Farmers Insurance Group
11.2016 - 05.2017
- Scanned in files into proper correspondence.
Education
High School Diploma -
Silverado High School
Las Vegas, NV06.2016
Skills
- Customer Service
- FAA Regulations
- Passenger Safety Management
- Flight Safety
- Food and Beverage Preparation
- Airline Operations
Timeline
Flight Attendant
American Airlines
02.2022 - Current
Gate Agent
American Airlines
03.2021 - 01.2022
Gate Agent
Worldwide Flight Services
08.2020 - 04.2021
Hospitality Lead, Corporate Trainer, Host Trainer, Host
P.F Changs
04.2017 - 03.2020
Sales Associate
Lucky Brand Jeans
11.2016 - 05.2017
Secretary
Farmers Insurance Group
11.2016 - 05.2017
High School Diploma -
Silverado High School