Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Martinez

Arlington,Texas

Summary

Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness.

Overview

7
7
years of professional experience

Work History

Flight Attendant

American Airlines
02.2022 - Current
  • Ensured safety and comfort of customers onboard aircraft.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.

Gate Agent

American Airlines
03.2021 - 01.2022
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Assisted customers with ticketing and baggage check-in requirements.
  • Monitored gate areas and addressed security situations with management.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Gate Agent

Worldwide Flight Services
08.2020 - 04.2021
  • Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
  • Assisted customers with ticketing and baggage check-in requirements.
  • Managed passenger check-in by verifying customers' travel documentation.
  • Tagged and transferred baggage from scales to designated conveyor belt.

Hospitality Lead, Corporate Trainer, Host Trainer, Host

P.F Changs
04.2017 - 03.2020
  • Supervised efforts of teams within 650 guest capacity restaurant, ensuring timely and quality servicing of guests
  • Maintained complete knowledge of restaurant menu, including daily specials
  • Displayed enthusiasm and knowledge about the restaurant's menu and products
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
  • Able to Train new employees as a corporate trainer for new restaurant openings.

Sales Associate

Lucky Brand Jeans
11.2016 - 05.2017
  • Organized racks and shelves to maintain visual appeal of the store
  • Managed customer cash and credit card transactions using company point of sale system
  • Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.

Secretary

Farmers Insurance Group
11.2016 - 05.2017
  • Scanned in files into proper correspondence.

Education

High School Diploma -

Silverado High School
Las Vegas, NV
06.2016

Skills

  • Customer Service
  • FAA Regulations
  • Passenger Safety Management
  • Flight Safety
  • Food and Beverage Preparation
  • Airline Operations

Timeline

Flight Attendant

American Airlines
02.2022 - Current

Gate Agent

American Airlines
03.2021 - 01.2022

Gate Agent

Worldwide Flight Services
08.2020 - 04.2021

Hospitality Lead, Corporate Trainer, Host Trainer, Host

P.F Changs
04.2017 - 03.2020

Sales Associate

Lucky Brand Jeans
11.2016 - 05.2017

Secretary

Farmers Insurance Group
11.2016 - 05.2017

High School Diploma -

Silverado High School

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James Martinez