James Martinez
San Jose,CA
Summary
Parts Specialist with extensive Toyota experience, excelling in order fulfillment. Proven track record in enhancing operational efficiency. Strong communicator with exceptional problem-solving skills, dedicated to delivering outstanding customer service to the service department and retail customers.
Up to date with Toyota certification program.
Over 25 years of Parts Sales experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Parts Specialist
Toyota Sunnyvale
08.2015 - Current
- Back counter parts, Retail parts and retail phone sales, and Whole sale. Placed daily order and Stock orders, Shipping and receiving.
- Managed inventory control for parts, ensuring optimal stock levels and reducing discrepancies.
- Developed and implemented efficient processes for order fulfillment and parts retrieval.
- Trained new staff on parts identification, system navigation, and customer service protocols.
- Collaborated with service department to streamline part requests and improve turnaround time.
Parts Sales
Fremont Toyota
01.2013 - 07.2015
- Back counter, Retail counter and phone sales, Wholesale phone sales, Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Parts Sales
Gilroy Toyota
07.2011 - 01.2013
- Back counter, Retail sales and phone sales, Received daily and stock orders, Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
Education
Certification in Cnc Programming, - Mechanical Engineering
San Jose City College
San Jose, CACertification - Cnc Operation And Programming, Manual Machine
National Tool And Machine Association
Fremont, CAGeneral Education -
Gavilan College
Gilroy, CAHigh School Diploma -
Gilroy High School
Gilroy, CASkills
- Parts department organization
- Problem-solving skills
- Order fulfillment
- Strong customer service skills, I speak some spanish
- Strong back counter skills and knowledge of Dealer Daily, Toyota Maintenance and Care and TIS
- Ordering processes
- Attention to detail
- Experience with Tekion, CDK and Reynolds and Reynolds
Certification
Toyota Certification
Timeline
Parts Specialist
Toyota Sunnyvale
08.2015 - Current
Parts Sales
Fremont Toyota
01.2013 - 07.2015
Parts Sales
Gilroy Toyota
07.2011 - 01.2013
Certification in Cnc Programming, - Mechanical Engineering
San Jose City College
Certification - Cnc Operation And Programming, Manual Machine
National Tool And Machine Association
General Education -
Gavilan College
High School Diploma -
Gilroy High School