James McKelvey
Seattle,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Floor Manager
Robbins Brothers Jewelry
01.2021 - Current
- Drove EBITDA goals and maintained store P&L
- Developed clear, measurable plans to improve sales and marketing
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Trained team members in successful strategies to meet operational and sales targets
- Assisted HR in recruiting, hiring, and training
- Made personal recommendations for customers by sharing product knowledge and demonstrating product
Assistant Store Manager
Robbins Brothers Jewelry
01.2019 - 01.2021
- Managed store sales, reports, and forecasting
- Mentored team members
- Set team member and store sales targets
- Developed strategic sales strategies
Sales Associate
Robbins Brothers Jewelry
01.2017 - 01.2019
- Consistent sales leader
- Achieved Diamontologist® certification
Sales Associate
Fred Meyer Jewelers
01.2016 - 01.2017
- Assisted in inventory management and merchandising
Education
Certificate in Human Resources Management - Human Resources Management
University of Washington
Seattle, WA06.2023
Associate of Science - Business Management
University of Phoenix
Phoenix06.2017
High School Diploma -
LightHouse Academy
Grand Rapids, MI06.2008
Skills
- Consistent Sales Leader
- Proven Customer Relationship Management
- Experienced with Salesforce / CRM Systems
- Business Forecasting Requirements
- Business Development
- Employee Performance Reviews
- Employee Scheduling
References
Michael Sheets, Sales Associate, Robbins Brothers Jewelry - 831.331.6849
Molly Tyler, (Former) Sales Manager, Robbins Brothers Jewelry - 214.326.5269
Curtis Sakahara, (Former) Sales Mansager, Robbins Brothers Jewelry - 206.826.7464
Timeline
Floor Manager
Robbins Brothers Jewelry
01.2021 - Current
Assistant Store Manager
Robbins Brothers Jewelry
01.2019 - 01.2021
Sales Associate
Robbins Brothers Jewelry
01.2017 - 01.2019
Sales Associate
Fred Meyer Jewelers
01.2016 - 01.2017
Certificate in Human Resources Management - Human Resources Management
University of Washington
Associate of Science - Business Management
University of Phoenix
High School Diploma -
LightHouse Academy
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