James McKelvey
Account Manager
San Diego,CA
Summary
Qualified Account Executive with strong background in managing regional accounts and fostering client relationships. Demonstrated ability to drive sales growth and develop strategic partnerships. Proven skills in negotiation and customer service, consistently delivering exceptional results.
Overview
9
9
years of professional experience
Work History
Regional Account Executive
Chatham Created Gems & Diamonds, Inc.
09.2023 - Current
- Personally manage over 3,000 client accounts.
- Present product offerings at industry trade shows, generating leads and increasing brand visibility.
- Monitor and manage account performance, market trends, and competitor activity.
- Coordinate training for seamless onboarding of new clients.
- Conduct regular sales and product training for new and existing client accounts.
Floor Manager
Robbins Brothers Jewelry
02.2021 - 12.2022
- Developed sales strategies that increased year-over-year sales by 50%
- Drove EBITDA goals and maintained store P&L
- Developed sales and service tracking through daily, weekly, and monthly reports in Salesforce® and Tableau®
- Managed employee scheduling, payroll, and benefits management through ADP®
- Managed employee performance and coached on sales, handling difficult customers, and strategies to achieve business targets
- Assisted HR in recruiting, hiring, and training
Assistant Store Manager
Robbins Brothers Jewelry
03.2019 - 01.2021
- Managed store sales, reports, and forecasting
- Significantly increased customer satisfaction and sales though coaching of sales associates
- Achieved positive customer relationships through rapid resolutions of customer service inquiries
- Investigated market and identified seasonal trends, forecasting consumer needs
Sales Associate
Robbins Brothers Jewelry
01.2017 - 01.2019
- Consistent sales leader
- Achieved Diamontologist® certification
Sales Associate
Fred Meyer Jewelers
03.2016 - 01.2017
- Assisted in inventory management and merchandising
Education
Certificate in Human Resources Management - Human Resources Management
University of Washington
Seattle, WA06.2023
Associate of Science - Business Management
University of Phoenix
Phoenix06.2017
Skills
- B2B Account Management
- Client Lead Generation
- Consistent Sales Leader
- Sales Presentations
- Proven Customer Relationship Management
- Experienced with Salesforce® / CRM Systems
- Business Development and Forecasting
- Employee Performance Reviews
- Employee Scheduling
Timeline
Regional Account Executive
Chatham Created Gems & Diamonds, Inc.
09.2023 - Current
Floor Manager
Robbins Brothers Jewelry
02.2021 - 12.2022
Assistant Store Manager
Robbins Brothers Jewelry
03.2019 - 01.2021
Sales Associate
Robbins Brothers Jewelry
01.2017 - 01.2019
Sales Associate
Fred Meyer Jewelers
03.2016 - 01.2017
Certificate in Human Resources Management - Human Resources Management
University of Washington
Associate of Science - Business Management
University of Phoenix
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