James McNeece
Keller,Texas
Summary
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Manager
Evolve Pest Control
Addison, Texas
07.2022 - Current
- Analyzed existing processes for potential cost savings initiatives.
- Ensured compliance with applicable laws and regulations related to services provided.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints quickly and effectively.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Trained new employees on the use of customer relationship management software systems.
Lead Inspector
Dancan pest control
Lake Dallas, Texas
02.2020 - 06.2022
- Reported findings from inspections to supervisors and clients in written form.
- Inspected food processing facilities for evidence of pests or contamination.
- Conducted field surveys to determine the presence or absence of pests.
- Investigated customer complaints regarding pest activity in order to develop solutions.
- Developed pest management plans for clients based on their individual needs.
- Educated clients on pests and methods of removal.
Pest Control Technician
Advanced bedbug and pest control
Fort Worth, Texas
05.2017 - 02.2020
- Mixed chemicals according to label directions in order to create effective solutions for treating pests.
- Provided recommendations on how best to reduce future pest infestation problems through preventive measures like exclusion methods and habitat modification.
- Diagnosed pest issues based on observed evidence such as droppings, tracks or nests.
- Performed follow-up visits to ensure that treatments were successful in eliminating pest problems.
- Monitored customer complaints regarding pest activity in order to identify problem areas requiring additional treatment.
Pest Technician
Hometeam Pest Control
Fort Worth, Texas
05.2015 - 05.2017
- Identified infestations and isolated sources with physical inspections of premises.
- Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
- Identified pest issues, placed traps and bait and removed dead pests after extermination.
- Explained and reviewed service agreements with customers to cultivate understanding and customer satisfaction.
Education
Associate of Applied Science - Criminal Justice
Santa Rosa Junior College
Santa Rosa, CA04-2009
High School Diploma -
Del Norte High School
Crescent City, CA06-2005
Skills
- Workplace Safety
- Strategic business planning
- Customer Service
- Customer Service Management
- Performance Evaluations
- Policy and Procedure Enforcement
Affiliations
- Fishing
- Working out
- Juijitsu
Accomplishments
- Winter Sales Cup MVP
- Juijitsu Blue Belt
- 150K sales club
- 75K recurring Revenue club
Certification
- Commercial Technician
- Termite Technician
Timeline
Service Manager
Evolve Pest Control
07.2022 - Current
Lead Inspector
Dancan pest control
02.2020 - 06.2022
Pest Control Technician
Advanced bedbug and pest control
05.2017 - 02.2020
Pest Technician
Hometeam Pest Control
05.2015 - 05.2017
Associate of Applied Science - Criminal Justice
Santa Rosa Junior College
High School Diploma -
Del Norte High School
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