James Morris

Lead regional operations across multiple states, overseeing commercial facilities, janitorial services, landscape operations, snow management, fleet operations, and client relationships.

• Manage large regional portfolios and multimillion-dollar operating budgets.
• Lead managers, supervisors, and field teams across multiple locations.
• Drive operational efficiency, profitability, and service quality improvements.
• Oversee fleet operations including vehicles, trailers, equipment, fuel, maintenance, and GPS tracking.
• Ensure compliance with OSHA, client standards, and company safety programs.
• Implement and manage ServiceNow operational workflows.
• Develop strategic customer relationships and support contract growth.
• Coordinate emergency storm response and disaster recovery operations.
• Negotiate vendor agreements and subcontractor partnerships.

Achievements

• Managed operations for 100+ commercial facilities across multiple markets.
• Directed large-scale regional snow and ice operations during severe weather events.
• Improved customer retention through enhanced communication and service delivery.
• Developed operational SOPs that increased consistency and accountability across regions.
• Successfully onboarded major Fortune 500 clients and expanded service offerings.
• Led safety initiatives that reduced operational risk and improved compliance.

CLIENT EXPERIENCE

Lockheed Martin, Dick's Sporting Goods, Crown Cork & Seal

FedEx, NYSEG, Verizon, Bristol Myers Squibb, Citizens Bank

Community Bank, CVS, Circle K, KeyBank, RTS Transit

Lourdes Hospital, Ferguson, JFM Realty

• Directed new and pre-owned vehicle sales operations, consistently exceeding dealership sales volume, profitability, and customer satisfaction goals.
• Recruited, hired, trained, coached, and mentored high-performing sales professionals, fostering a culture of accountability and excellence.
• Managed new vehicle inventory, ordering and allocation to optimize stock levels, maximize profitability, and meet customer demand.
• Developed and executed comprehensive marketing strategies, including television, radio, digital, and print advertising campaigns to increase market share and showroom traffic.
• Trained and coached sales staff to achieve manufacturer certification requirements, sales performance objectives, and industry-leading customer satisfaction scores.
• Monitored sales metrics, market trends, and financial performance to implement strategies that increased revenue and operational efficiency.
• Collaborated with finance, service, and manufacturer representatives to ensure exceptional customer experiences and long-term client retention.
• Established performance goals and conducted regular coaching sessions that improved sales productivity and employee development.

• Specialized in fleet and commercial vehicle sales, developing long-term relationships with business and municipal customers to drive repeat business and revenue growth.
• Consistently exceeded monthly, quarterly, and annual sales objectives through strategic prospecting, consultative selling, and exceptional customer service.
• Negotiated vehicle pricing, financing, leasing, and trade-in agreements while maximizing dealership profitability and customer value.
• Demonstrated expert knowledge of vehicle features, specifications, manufacturer programs, and commercial fleet solutions, educating customers to ensure informed purchasing decisions.
• Managed all aspects of the sales process, including vehicle selection, financing coordination, contract preparation, registration, and delivery documentation.
• Responded promptly to customer inquiries via phone, email, and in-person consultations, maintaining high levels of customer satisfaction and retention.
• Represented the dealership at industry trade shows, community events, and manufacturer meetings to expand market presence, generate new business opportunities, and strengthen strategic partnerships.
• Collaborated with finance, service, and management teams to deliver a seamless customer experience from initial contact through vehicle delivery and post-sale support.
• Built and maintained a strong referral network, contributing to sustained business growth and high customer loyalty.
• Recognized as a top-performing sales professional with a proven history of exceeding sales quotas, revenue goals, and customer satisfaction objectives.

• Negotiated vehicle pricing, trade-in values, leasing options, and financing solutions to deliver exceptional customer value while maximizing dealership profitability.
• Demonstrated extensive knowledge of vehicle features, performance, safety systems, and manufacturer programs to guide customers through informed purchasing decisions.
• Managed all sales documentation, including purchase agreements, registration, title work, financing paperwork, and compliance requirements, ensuring accuracy and timely processing.
• Delivered responsive, professional customer service by promptly addressing inquiries via phone, email, and in-person consultations throughout the sales process.
• Conducted client presentations and product demonstrations, educating prospective customers on vehicle features, financing options, warranty programs, and value-added services.
• Built and maintained long-term customer relationships through exceptional service, resulting in repeat business, referrals, and high customer satisfaction.