Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

James Nguyen

Woodstock,GA

Summary

Dedicated and results-oriented customer service professional with a proven track record of delivering exceptional service and satisfaction to clients. With 3 years of experience in various customer-facing roles, I have honed my skills in understanding and addressing customer needs effectively. My commitment to excellence, strong communication abilities, and a passion for resolving issues have consistently contributed to positive customer experiences and increased loyalty. Proficient in utilizing customer service tools and technologies, I am adept at providing timely and accurate assistance, managing inquiries, and resolving complex problems. Recognized for my ability to work collaboratively within diverse teams, I am eager to leverage my expertise to enhance customer relationships and drive business success.

Overview

3
3
years of professional experience

Work History

Costumer Service

T-nails
05.2020 - 08.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelor of Science - Computer Scienec

Georgia Southern University
Statesboro
05.2026

Skills

  • Retail Sales Customer Service
  • Receptionist
  • Active Listening
  • Patient and hardworking

Languages

Vietnamese
Native or Bilingual

Timeline

Costumer Service

T-nails
05.2020 - 08.2023

Bachelor of Science - Computer Scienec

Georgia Southern University
James Nguyen