James Nicoloff
Maricopa,AZ
Summary
I am a dedicated results driven individual with experience in owner-operated management. I am a proven leader with 10+ years in the industry who genuinely cares about customer retention while fulfilling the owner's needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Automotive Service Writer
Penske Automotive Land Rover
03.2022 - Current
- Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
- Enhanced service department efficiency by maintaining clear communication with technicians and customers.
- Streamlined the appointment scheduling process for better time management and increased productivity.
- Assisted in boosting profit margins with up-selling additional services when appropriate to meet customer needs.
SERVICE WRITER / LEAD DRIVE MANAGER
ROYAL JAGUAR LAND ROVER
10.2018 - 03.2022
- As the lead service writer I focused my attention on high levels of incoming calls while writing and organizing RO's to obtain high CSI levels and CP gross
- I easily adapted to new tasks and goals, because of this I was selected to be master certified in JLR
- I am a team player who participates in training and encouraging newcomers to the industry.
Sales Consultant / Finance
SPORT CHRYSLER JEEP DODGE
04.2012 - 03.2018
- My time at Sport Dodge was focused on sales, product knowledge, customer service, and persuasive action
- I learned to adapt at point of sale to customer needs
- I played an instrumental role in caping deals while creating colleagues in the finance industry to fund the deals
- This was a worth while task as my time spent selling created the highest grossing business in town
- We were very proud of our accomplishments and joined the rotary as a team to encourage fellowship throughout a small town.
Sales Consultant
HARE CREEK AUTOMOTIVE
03.2009 - 10.2011
- My time at Hare Creek was spent learning every aspect of the automotive industry as a car salesman
- I was able to take the lead role for website based sales by managing online leads and posting vehicle inventory
- I advanced my skills from novice to expert by learning how to manage the dealerships flooring accounts, and DMV paperworks helping me to properly fund new leads
- I was able to start my service writer career writing up and scheduling service without conflict for the techs time.
Education
High School Diploma -
GREEN VALLEY HIGH
YUCAIPA, CA05.2006
Skills
- Dependable
- Adaptable
- Persuasive
- Team Leader
Certification
Master Certified Service Writer JLR
Timeline
Automotive Service Writer
Penske Automotive Land Rover
03.2022 - Current
SERVICE WRITER / LEAD DRIVE MANAGER
ROYAL JAGUAR LAND ROVER
10.2018 - 03.2022
Sales Consultant / Finance
SPORT CHRYSLER JEEP DODGE
04.2012 - 03.2018
Sales Consultant
HARE CREEK AUTOMOTIVE
03.2009 - 10.2011
High School Diploma -
GREEN VALLEY HIGH
Master Certified Service Writer JLR
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