James Nurmi
Ocala,FL
Summary
High-energy and dependable Salon Manager with demonstrated expertise in guest services, product promotion and employee coaching. Excellent knowledge of salon retail products. Conscientious and enterprising manager with commitment to enhancing business operations and team productivity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Managing Partner
Studio 200 Salon
Ocala, 34476
11.2013 - Current
- Developed and implemented strategies to identify new business opportunities.
- Created and managed budgets for the company's operations.
- Provided guidance and mentorship to hair stylists.
- Negotiated contracts with suppliers, vendors, and clients.
- Analyzed financial data to identify areas of improvement.
- Actively participated in strategic planning meetings.
- Managed daily operations including staff management and client relations.
- Ensured compliance with legal regulations and corporate policies.
- Oversaw performance reviews for all employees
- Recruited new hair stylists based on their qualifications and expertise.
Salon Manager
The Salon at Ulta Beauty
Gainesville, FL
01.2012 - 11.2013
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Organized promotional events to attract new customers and increase sales.
- Developed policies and procedures to ensure customer satisfaction and safety standards were met.
- Maintained accurate financial records of all salon transactions.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Oversaw inventory control for retail products and supplies.
- Monitored employee performance to ensure quality services were delivered consistently.
- Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
- Resolved customer complaints in a timely manner while maintaining positive relationships with clients.
- Conducted interviews with prospective employees prior to hiring decisions being made.
Education
Cosmetology
The Salon Professional Academy
The Villages, FL11-2010
Skills
- Payroll understanding
- Business Development
- KPI Tracking
- Organizational Development
- Team leadership strength
- Human Resources Management
- Operations Management
- Recruiting
- Revenue Growth
- Interviewing expertise
- Marketing knowledge
- Social Media Strategy
- Training staff
- Promotional event coordination
- Conflict Mediation
- Client Relations
- Appointment Scheduling
- Fast learning
Certification
- Licensed Cosmetologist CL1215424
- HairDreams Extension Certified
Accomplishments
- Worked New York Fashion Week in Spring/Summer season in 2010 and 2016
References
References available upon request.
Timeline
Managing Partner
Studio 200 Salon
11.2013 - Current
Salon Manager
The Salon at Ulta Beauty
01.2012 - 11.2013
Cosmetology
The Salon Professional Academy
- Licensed Cosmetologist CL1215424
- HairDreams Extension Certified
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