Zachary Valenzuela
Austin,TX
Summary
Driven Bilingual Operations Manager with distinguished knowledge of the restaurant industry. Successful at increasing profits and efficiency while decreasing waste. Adept at maintaining a functional and productive restaurant atmosphere while remaining focused on long-term monetary goals. As with any job I believe you get out of it what you put into it. My success is measured not only by the success of the business, but the value I create in others. I am dedicated to my family, my employees, and my employer. I have been very successful in my career, and I attribute that to treating my employees with respect and every situation with ownership mentality.
Overview
17
17
years of professional experience
Work History
Managing Partner
Tumble 22 Chicken Joint
03.2022 - Current
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Established and implemented business procedures and process improvements.
- Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
- Managed restaurant scheduling, foodservice and customer service.
- Reduced labor costs by 4% per year by reworking schedules, operations standards, and workflow.
- Increased revenue by 11% with successful promotional strategies and reductions in costs.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
- Communicated business performance, forecasts and strategies to investors and shareholders.
Regional Training Manager
Hooters of America, LLC
01.2021 - 03.2022
- Managed new GM, and Regional Manager orientation training process for about 4-5 employees each year.
- Coordinated technical training and personal development classes for managers.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Managed 5 restaurants as a Regional Manager as well as supported training for the Gulf Coast Division
- Responsible for helping failing restaurants get back where they needed to be and set up for success.
Training Store General Manager
Hooters of America, LLC
06.2019 - 01.2021
- Prepared annual budget, scheduled expenditures and analyzed variances.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
- Oversaw, trained, and encouraged store personnel, promoting culture of efficiency and performance.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Drove and maintained solid operational processes, inventory management and inventory rationalization
General Manager
Hooters of America, LLC
07.2017 - 06.2019
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
Multi Unit Food and Bev Manager
Omni Hotels & Resorts
07.2016 - 07.2017
- Resposible for 5 different outlets within the Barton Creek Country Club.
- Maintained positive member relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry members
- Responsible for upscale and fine dining events within the Country Club.
- Daily meetings with other Hotel and Country Club directors so that we were aware of what was going on at every moment withing the resort.
- Personally responsible for dealing with and handling VIP members as well as their guests.
- Responsible for coming up with and managing events for members including the yearly Member Guest Golf tournament where members invite guests and show off the country club.
General Manager
El Monumento
07.2015 - 06.2016
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Dual General Manager
Waterloo Ice House Restaurant
11.2007 - 07.2015
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Helped with creating training program for the Restaurant Group to help with employee retention and consistency across the brand.
Education
Associate of Arts - Liberal Arts And General Studies
El Paso Community College
El Paso, TX03.1999
Skills
- Cost Reduction
- Business development expertise
- Strategic Planning
- Foodservice Management Professional
- Human Resources Management
- Forecasting
- Budgeting expert
- Operations Management
- Basic food preparation master
- Recruiting
- Financial reporting understanding
- Payroll understanding
- Strategic planning skills
- Auditing expert
- Food safety expertise
- Organizational Development
Languages
Spanish
Native or Bilingual
Timeline
Managing Partner
Tumble 22 Chicken Joint
03.2022 - Current
Regional Training Manager
Hooters of America, LLC
01.2021 - 03.2022
Training Store General Manager
Hooters of America, LLC
06.2019 - 01.2021
General Manager
Hooters of America, LLC
07.2017 - 06.2019
Multi Unit Food and Bev Manager
Omni Hotels & Resorts
07.2016 - 07.2017
General Manager
El Monumento
07.2015 - 06.2016
Dual General Manager
Waterloo Ice House Restaurant
11.2007 - 07.2015
Associate of Arts - Liberal Arts And General Studies
El Paso Community College
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