JAMES NUTH
Phoenix,AZ
Summary
Skilled claims analyst who consistently exceeds assigned stat/production goals, remains consistently compliant with federal guidelines, and continues to be flexible with department changes. Consistently productive as a remote employee since 2017. Proficient with credit dispute claims through eOscar as well as Windows/Microsoft products. Successfully managed individuals enabling growth in areas of opportunity. Very goal-oriented and forward thinking which has been utilized to encourage growth and change in department by providing feedback to managers gathered from peers and myself. Proud to have been consistently recognized by management for outstanding performance and driving improvements within the area of business.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Collections Senior Processor
Desert Financial Credit Union
Phoenix, A
03.2021 - 05.2023
- Audits team of processors to ensure quality of work met department standards and expectations.
- Managed team of Collections Processors to ensure quality and production goals were met consistently each month.
- Served as point of contact for all third-party vendors, ensuring payments were paid/received as well as resolving any inter-company disputes/errors within timely filing limits.
- Trained new hire employees and coached for processes including credit disputing claims, as well as write/maintained procedures to ensure compliance.
- Manage department email inbox as well as workload distribution to ensure timely and accurate responses.
Senior Credit Dispute Claims Processor
Discover Financial Services
Phoenix, AZ
06.2015 - 12.2020
- Proficient credit dispute processor who is self-motivated and exceeds production and stat goals.
- Process and audit all 4 major types of credit dispute claims to ensure quality and timeliness of claim completion.
- Well versed across many different call strategies from general customer service to account retention
Education
Real Estate License - Residential Real Estate
Arizona Department of Real Estate
Phoenix, AZ09.2021
Management Training -
PALS Program
Phoenix, AZ12.2016
Some College - Accounting And Business Management
Arizona State University
Phoenix12.2015
High School Diploma -
North Pointe Preparatory
Phoenix, AZ05.2011
Skills
- Document Review
- Discrepancy Research and Resolution
- Process Auditing
- Workflow Management
- Advanced Data Analysis
- Expert Communication
- Claims Investigation and Research
- Quality Control
- Credit History Review
- Employee Training
- Microsoft Office
- Root Cause Analysis
Accomplishments
- Multiple awards for providing top tier customer service/case related processing standards as well as personal/team MVP awards.
- Was personally selected by department heads to be a guest speaker at promotion ceremonies for different departments.
Certification
- CNP - Certified Notary Public
- Licensed Realtor
Timeline
Collections Senior Processor
Desert Financial Credit Union
03.2021 - 05.2023
Senior Credit Dispute Claims Processor
Discover Financial Services
06.2015 - 12.2020
Real Estate License - Residential Real Estate
Arizona Department of Real Estate
Management Training -
PALS Program
Some College - Accounting And Business Management
Arizona State University
High School Diploma -
North Pointe Preparatory