James Owens
Marianna,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for guest at dispensarys. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server
Sonnys Real Pit BBQ
03.2018 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Assistant Store Manager
Sonnys Real Pit BBQ
02.2021 - 08.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cashier
Piggly Wiggly Supermarket
03.2017 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree - Business
Chipola College
Marianna, FLHigh School Diploma -
Sneads High School
Sneads, FL05.2017
Skills
- Phone Inquiries
- Sales Expertise
- Cash Handling
- Business Management Principles
- POS Systems
- Customer Engagement
Timeline
Assistant Store Manager
Sonnys Real Pit BBQ
02.2021 - 08.2022
Server
Sonnys Real Pit BBQ
03.2018 - Current
Cashier
Piggly Wiggly Supermarket
03.2017 - 04.2018
No Degree - Business
Chipola College
High School Diploma -
Sneads High School
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