James Palmer
Louisville,US
Summary
Motivated and detail - oriented aspiring healthcare professional with a strong foundation in anatomy, medical terminology, and healthcare related coursework. Certified EKG Technician with extensive experience enhancing patient safety and comfort through effective first aid administration and compassionate communication. Skilled in vital sign monitoring, time management, and fostering positive patient relationships, leading to improved satisfaction and efficiency in healthcare environments. Dedicated to continuous learning and patient well-being, leveraging a solid background in medical knowledge to support interdisciplinary teams and optimize patient care outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Virtual Customer Service Representative
10.2025 - Current
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
- Utilized CRM software to track customer interactions and maintain accurate records of support cases.
- Collaborated with team members to identify process improvements, enhancing overall service delivery efficiency.
- Developed troubleshooting guides for common issues, streamlining the resolution process for recurring problems.
- Led initiatives focused on enhancing the customer experience, resulting in improved retention rates and loyalty scores.
- Developed strong relationships with clients through empathetic communication and genuine concern for their needs.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in a timely manner.
Patient Care Technician
Mary & Elizabeth
11.2023 - 06.2025
- Provide direct patient care under the supervision of licensed nursing staff.
- Assist patients with activities of daily living such as bathing, dressing, grooming, feeding, & mobility.
- Measure and record vital signs including temperature , pulse, respiration, blood pressure, and oxygen saturation.
- Monitor and report changes in patient condition or behavior to nursing staff promptly.
- Collect and label specimens for laboratory testing (urine, blood, stool, etc)as directed.
- Maintain patient rooms and equipment in a clean, safe, and orderly condition,
- Perform EKGs, glucometer checks, and other basic clinical procedures as trained.
- Provide emotional support and comfort to patients and families.
- Adhere to infection control, safely, and confidentiality policies at all times.
- Document care and observations accurately in the patient record system.
Patient Transporter
UofL Health
10.2021 - 09.2023
- Transport patients to and from hospital departments, testing areas, surgical suites,and discharge locations using wheelchairs, stretchers, or beds.
- Assist patients in and out of vehicles, wheelchairs, and stretchers, ensuring safety and comfort.
- Communicate clearly with nursing and clinical staff to coordinate patient movement and prioritize urgent transports.
- Follow proper patient identification and safety procedures during every transport.
- Maintain cleanliness and readiness of transport equipment such as wheelchairs, stretchers, and beds.
- Report any patient concerns, equipment malfunctions, or safety issues promptly to the supervisor or nursing staff.
- Comply with infection control, privacy, and safety standards.
Education
Certified EKG Technician -
Kentucky School of Phlebotomy
Louisville09-2025
High School Diploma -
Iroquois High School
Louisville, KY05-2021
Skills
- Critical thinking
- Problem solving
- Vital monitoring
- Multitasking
- Time management
- Communication
- Active listening
- Conflict resolution
- Patient-centered care
- Electrocardiography
- Telemetry
Certification
- Certified EKG Technician (CET), National Healthcareer Association | Expires SEPT 2027
- Certification # 46251
Timeline
Virtual Customer Service Representative
10.2025 - Current
Patient Care Technician
Mary & Elizabeth
11.2023 - 06.2025
Patient Transporter
UofL Health
10.2021 - 09.2023
Certified EKG Technician -
Kentucky School of Phlebotomy
High School Diploma -
Iroquois High School