JAMES PALMER III
Cape Coral
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem solver with proven team building and management success.
Overview
31
31
years of professional experience
Work History
Store Manager
Bridgestone Firestone
06.2012 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Lead in hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Developed and implemented successful staff incentive programs to motivate employees.
Area Manager
Valvoline Instant Oil
09.1992 - 05.2012
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Oversaw budget planning, strategy development, community outreach for organization.
Education
Associate of Science -
Erie Community College
Buffalo, NYSkills
- Microsoft Visual Basic
- Adobe Systems
- Time Management
- Financial Management
- Cost Management
- Customer Service
- Goals and Performance
- Team Leadership
Accomplishments
~ Achieved the number 1 national store ranking twice within 10 years
~ Won Manager of the year 3 times within 12 years
~ Won multiple personal and store awards/ trips.
Hobbies
I like to go fishing during my free time. I'm an avid fan of fishing. I prefer fresh water fishing, although I've never been ocean fishing I look forward to doing it one day. I'm a huge Buffalo Bills fan. Every football Sunday my family and I get together to have some pizza and wings while we watch the game.
Timeline
Store Manager
Bridgestone Firestone
06.2012 - Current
Area Manager
Valvoline Instant Oil
09.1992 - 05.2012
Associate of Science -
Erie Community College