James Parks
San Diego,CA
Summary
My prior work history allows me to effectively engage in customer relations dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
7
7
years of professional experience
Work History
Human Services Specialist
The County of San Diego
2022.12 - Current
- Processed applications and followed strict procedures to keep sensitive data confidential.
- Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.
- Met with clients to conduct assessments of current situations and establish what needs to address.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
Eligibility Specialist
The County of San Diego
2021.12 - 2022.09
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
Customer Service Representative
Pro Flowers
2017.11 - 2019.01
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Provided accurate and appropriate information in response to customer inquiries
- Developed effective relationships with all call center departments through clear communication.
Education
Associate of Arts Culinary Arts and Culinary Management, Classes in Restaurant and Facility Operations, Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine, Nutrition courses, Coursework in Culinary Arts, Coursework in Business and Restaurant Management, Coursework in Food and Beverage Operations -
San Diego Mesa College
San Diego, CASkills
- Strong organizational skills
- Active listening skills
- Energetic work attitude
- Written and verbal communication
- Interviewing skills
- Multicultural Competence
- Data Analysis
- Policy Advocacy
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Time Management
- Multitasking
- Problem-solving abilities
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved efficiency through effectively helping with supervisors tasks.
Timeline
Human Services Specialist
The County of San Diego
2022.12 - Current
Eligibility Specialist
The County of San Diego
2021.12 - 2022.09
Customer Service Representative
Pro Flowers
2017.11 - 2019.01
Associate of Arts Culinary Arts and Culinary Management, Classes in Restaurant and Facility Operations, Courses in: Food Preparation, Kitchen Management, Patisserie and Confectionery, International Cuisine, Nutrition courses, Coursework in Culinary Arts, Coursework in Business and Restaurant Management, Coursework in Food and Beverage Operations -
San Diego Mesa College