James Robinson
Potsdam,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
5
5
years of professional experience
Work History
Pharmacy Customer Service Associate
Walgreens Boots Alliance
07.2023 - Current
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Customer Service Associate
Walgreens Boots Alliance
11.2021 - 07.2023
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Proactively sought opportunities for personal growth within the role through continuous learning initiatives.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Dishwasher/Prep Worker
Thai Cuisine
12.2018 - 05.2021
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Contributed to a positive team environment through effective communication and collaboration with kitchen staff members.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Demonstrated flexibility in adjusting work schedule to accommodate fluctuating business demands during peak dining hours or special events.
- Upheld high-quality customer service standards by maintaining awareness of diner allergies or dietary restrictions when handling specific dishware or utensils.
Education
Bachelor of Science - Psychology
SUNY Potsdam
Potsdam, NY05.2023
Skills
- Data Entry
- Cash Handling
- Workplace Safety
- Program Support
- Oral communication
- Customer interaction
- Customer Service
Languages
Japanese
Native or Bilingual
Timeline
Pharmacy Customer Service Associate
Walgreens Boots Alliance
07.2023 - Current
Customer Service Associate
Walgreens Boots Alliance
11.2021 - 07.2023
Dishwasher/Prep Worker
Thai Cuisine
12.2018 - 05.2021
Bachelor of Science - Psychology
SUNY Potsdam