James Roque
Middleborough,MA
Summary
Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
10
10
years of professional experience
Work History
Millwork Sales Specialist
Midcape Home Centers
04.2022 - Current
- Maintained accurate count of warehouse materials by documenting incoming and outgoing deliveries.
- Assisted customers in determining best-fit products and located desired items in lumber yard.
- Increased per-customer sales totals by recommending additional tools, supplies and lumber.
- Prepared invoices, processed payments and set up plans for remaining account balances.
- Assisted customers with making optimal choices for construction, renovation and addition plans.
- Supported commercial customers in setting up accounts and finding consistent lumber supplies.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Inside Sales Support Specialist
Goodrich Lumber
07.2019 - 04.2022
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Assisted customers with sales needs such as inventory and shipping questions.
- Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
- Coordinated responses and resources to handle special client requests.
Knowledge Coordinator-Digital Communications
Bed Bath & Beyond
10.2013 - 07.2019
- Conducted calls to review content strategy and website metrics.
- Supported and enhanced digital presence through inbound marketing tactics designed to attract, engage and convert customers.
- Developed communications strategies to drive forward progress in public relations.
- Supported Knowledgebase plans through development and implementation of internal and external communication strategies.
- Coordinated with design and media teams to develop high-quality training policies and procedure guides to support customer facing phone, chat and email customer service teams.
Education
Tech - HVAC/Refrigeration
Bristol Plymouth Regional Voc Tech.
Taunton, MA06.2009
Skills
- Consultative Sales
- Upselling
- Special Order Management
- Invoice Preparation
- Cash Handling
- Customer Assistance
- Payment Processing
- Loss Prevention
- Product Knowledge
- Store Opening and Closing
Timeline
Millwork Sales Specialist
Midcape Home Centers
04.2022 - Current
Inside Sales Support Specialist
Goodrich Lumber
07.2019 - 04.2022
Knowledge Coordinator-Digital Communications
Bed Bath & Beyond
10.2013 - 07.2019
Tech - HVAC/Refrigeration
Bristol Plymouth Regional Voc Tech.
Similar Profiles
Meegan ErvingMeegan Erving
Sales Associate at Wellfleet MidCape Home CenterSales Associate at Wellfleet MidCape Home Center
Amy BurtonAmy Burton
Housekeeping Supervisor at Home Cleaning Centers of America (HCCA)Housekeeping Supervisor at Home Cleaning Centers of America (HCCA)
Tiffany LongTiffany Long
Store Manager at Lowe’s Home Centers, LLCStore Manager at Lowe’s Home Centers, LLC
John A. Barrella IIIJohn A. Barrella III
Senior Customer Success Manager at CCC Intelligent SolutionsSenior Customer Success Manager at CCC Intelligent Solutions
Kathryn GoodineKathryn Goodine
District Registrar & Systems Administrator at Middleborough School DistrictDistrict Registrar & Systems Administrator at Middleborough School District