James Ryan

• responding to online leads
• valuing used bikes, purchasing
• working with customers through the sales process every step of the way.
• sending bikes to auction
• social media marketing posts
• being in charge of used bike sales process.
• being a true product specialist and informing the customer every step of the way
• new and used bike delivery procedure/demonstration
• reviewing sales data, placing unit orders to the manufacturers
• showroom floor updates, rotations of product.
• attend local events representing the dealership
• development of fleet customers
• supervise staff
• making sure to be a team member, not just a leader
• helping ALL departments grow and improve their sales
• develop sales plans and strategies

• warranty claim process start to finish
• estimating repairs to customers
• Adhered to customer service standards to foster satisfaction and retention.
• Produced thorough, accurate and timely reports of project activities.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
• Reviewed completed work to verify consistency, quality, and conformance.
• Analyzed business performance data and forecasted business results for upper management.
• Created written estimates and obtained customer consent to proceed.
• Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
• insurance quotes, estimates, repairs

• complete maintenance and repairs. from first service, to complete engine rebuilds
• engine performance diag
• electrical diag
• chassis diag and repairs
• wheel/tire services
• custom accessory installs
• performance part installation and tuning.
• Communicated with customers to develop basic understanding of vehicle malfunctions and defects.
• Diagnosed mechanical issues using specialized tools and equipment.
• Adjusted carburetors, valves, brakes, wheels, headlights, clutches, chains and belts and other components as needed.
• specialized in engine performance and electrical

Heavy equipment/ truck service advisor and shop foreman

• Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
• Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Maintained records of customer interactions and transactions.
• Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
• Promptly responded to customer inquiries via phone, email or in person.
• assist technicians in larger jobs such as inframe engine repair, transmissions ect ect

• retail counterman parts sales
• wholesale parts sales
• Received, examined and reshelved returned parts.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Handled departmental scheduling to maintain proper staffing for shifts.
• Established pricing strategies to remain competitive while ensuring profitability.
• Prepared inventory for shipment by attaching tags and labels.
• Prepared detailed reports on parts department performance, highlighting achievements and areas for improvement.