James Sayles
Tupper Lake,NY
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Adirondack Tool Company
Saranac Lake, NY
01.2022 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Curtis Lumber Co
Raybrook, NY
10.2017 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Customer Service Representative
Aubuchon Hardware
Tupper Lake, NY
08.2017 - 08.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Meat Dept Associate
Price Chopper Golub
Lake Placid, NY
07.2014 - 07.2016
Sales Associate
Coakleys Hardware
Saranac Lake, NY
06.2012 - 01.2014
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Timeline
Customer Service Representative
Adirondack Tool Company
01.2022 - 08.2022
Customer Service Representative
Curtis Lumber Co
10.2017 - 01.2022
Customer Service Representative
Aubuchon Hardware
08.2017 - 08.2019
Meat Dept Associate
Price Chopper Golub
07.2014 - 07.2016
Sales Associate
Coakleys Hardware
06.2012 - 01.2014