James Schofield
Capitola,CA
Summary
Customer-oriented Store Manager offering over 40 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and operation managers.
Overview
41
41
years of professional experience
Work History
Store Manager
Longs Drugs/CVS Health
Aptos, California
07.1983 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Ensured compliance with industry regulations and standards.
Education
GED -
Englewood High School/Santa Cruz Adult High School
Englewood, CO/Santa Cruz, CA09-1983
No Degree - General Studies
Cabrillo College
Aptos, CASkills
- Store operations oversight
- Employee supervision and motivation
- Policies and Procedures
- Inventory Management
- Cash Management
- Customer Service
- Team Building and Leadership
- Training and mentoring
- Retail Merchandise Quality Standards
- Work Planning and Prioritization
- Employee Terminations
- Friendly and Positive
Timeline
Store Manager
Longs Drugs/CVS Health
07.1983 - Current
GED -
Englewood High School/Santa Cruz Adult High School
No Degree - General Studies
Cabrillo College
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