James Seeds
Tucson,AZ
Summary
Proven track record in enhancing customer satisfaction and operational efficiencies, notably at the City of Tucson.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
26
26
years of professional experience
Work History
Service Writer
Holmes Tuttle Ford Lincoln
02.2023 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Fleet Equipment Specialist
City Of Tucson
06.1998 - 02.2023
- Coordinated logistical aspects of equipment acquisition projects, including transportation, installation, and training requirements.
- Enhanced workplace safety with thorough inspections and adherence to regulatory guidelines.
- Managed repairs and vendors to minimize equipment downtime.
- Contributed to continuous improvement initiatives by identifying areas where operational efficiencies could be achieved through process modifications or technology integration.
- Leveraged strong communication skills to effectively convey technical information to non-technical stakeholders, facilitating informed decision-making processes.
- Implemented new equipment installation procedures, resulting in minimized disruption to operations.
Education
GED -
New Mexico Military Institute
Roswell, NM02-1977
Skills
- Schedule coordination
- Sales transactions
- Order preparation
- Cost estimates
- Customer service
- Invoice verification
- Automotive industry experience
- Processing warranties
- Estimating costs
- Work order processing
Timeline
Service Writer
Holmes Tuttle Ford Lincoln
02.2023 - Current
Fleet Equipment Specialist
City Of Tucson
06.1998 - 02.2023
GED -
New Mexico Military Institute
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