James Smith III
Paducah,KY
Summary
Experienced in financial auditing and discrepancy reconciliation, ensuring accuracy in reporting and maintaining operational integrity. Demonstrated ability to enhance guest relations through effective issue resolution and exceptional customer service, contributing to overall satisfaction. Proficient in utilizing property management systems for efficient check-in and check-out processes, streamlining guest experiences. Knowledgeable in food preparation standards and health regulations, maintaining a clean and organized work environment.
Overview
13
13
years of professional experience
2006
2006
years of post-secondary education
Work History
Night Audit/Hotel Front Desk Clerk
Courtyard by Marriott
Paducah, KY
09.2024 - 02.2026
- Managed nightly financial audits, ensuring accuracy in reporting and reconciling discrepancies to maintain operational integrity.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly to enhance overall satisfaction.
- Processed check-ins and check-outs efficiently, utilizing property management systems to streamline guest experiences and minimize wait times.
Cook/Customer Service Cashier
Arby's Restaurant
Paducah, KY
10.2020 - 10.2024
- Prepared and assembled menu items according to standardized recipes, ensuring quality and consistency in every dish.
- Operated cash register efficiently, handling transactions accurately and providing excellent customer service at all times.
- Maintained a clean and organized work area, adhering to health and safety regulations to ensure a safe environment.
Cook/Cashier
McDonald's Restaurant
Paducah, KY
01.2013 - 10.2020
- Prepared high-quality food items consistently, ensuring adherence to food safety standards and operational protocols.
- Assisted customers with orders, efficiently handling transactions and providing exceptional service during peak hours.
- Maintained cleanliness and organization of kitchen and dining areas, promoting a safe and inviting environment.
Education
Bachelor of Arts - Psychology
Wilberforce University
Wilberforce, OH 02.2004 - 07.2006
Joliet Township
Joliet, IlSkills
- Financial auditing
- Discrepancy reconciliation
- Guest relations
- Customer issue resolution
- 1st year of service
- 2nd year of service
- Bloodborne Pathogen Training Certification
- Commonwealth of Kentucky Alcholic Beverage Control Certification
Timeline
Night Audit/Hotel Front Desk Clerk
Courtyard by Marriott
09.2024 - 02.2026
Cook/Customer Service Cashier
Arby's Restaurant
10.2020 - 10.2024
Cook/Cashier
McDonald's Restaurant
01.2013 - 10.2020
Bachelor of Arts - Psychology
Wilberforce University
02.2004 - 07.2006
Joliet Township