James Spencer
League City,TX
Summary
Proven Manager at Southwest Airlines, adept in team leadership and complex problem-solving. Excelled in enhancing customer satisfaction and employee productivity through effective time management and compassionate leadership. Skilled in mentoring and managing unionized employees, consistently delivering high-quality service and safe workplace environments. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
25
25
years of professional experience
Work History
Manager
Southwest Airlines
07.1996 - 02.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Vast experience dealing with Unionized employees.
- Experienced with building employee schedules to maximize productivity and maintaining a safe work place.
Education
High School Diploma -
Southmountain Community College
Phoenix, AZ05.1986
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Leading with compassion and accountability
Mentoring future leaders
Timeline
Manager
Southwest Airlines
07.1996 - 02.2021
High School Diploma -
Southmountain Community College