James Spezzano
Manchester
Summary
Motivated and compassionate nursing student with hands-on experience as a medical assistant, medical receptionist, and medical scribe. Skilled in both clinical and administrative tasks, including patient intake, vital signs, EHR documentation, appointment scheduling, and front-desk operations. Known for strong communication, attention to detail, and a patient-centered approach. Eager to continue learning and contributing to high-quality patient care while expanding clinical knowledge in a dynamic healthcare setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant/Receptionist
AFC Urgent Care
08.2024 - Current
- Completed drug screenings, workers compensation visits, and occupational medicine physicals.
- Completed EKGs, ear lavage, POC and other tests based on patient presentation in office.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Documented patient information accurately in electronic health records to maintain compliance and quality care while complying with HIPAA.
- Assisted healthcare providers with patient examinations and procedures including wound care and sutures.
- Triaged patients and obtained vital signs and personal health information necessary for their visit.
Front Desk Receptionist
Prime Healthcare Group
03.2024 - 08.2024
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
- Received and sorted through referrals to schedule appointments at a timely manor.
- Coordinate with multiple doctors during procedures to ensure follow up care is provided for patients.
- Maintained daily appointment schedules and tracked no-shows and cancellations for multiple physicians to make necessary adjustments for future scheduling purposes.
- Collected payments for services and updated accounts to reflect new balances.
- Coordinated with clinical staff to ensure urgent needs were met in a sufficient time for patients.
Medical Receptionist/Medical Scribe
Citymd Urgent Care
01.2023 - 01.2024
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Performed POC testing and processed them through the EMR system to reduce administrative burden on the provider.
- Aided in the continuation of care for patients by clearly documenting follow-up instructions and scheduling specialist referral appointments as needed.
- Answered telephone calls to offer office information, answer questions, and direct calls to the correct department.
- Guided patients into exam rooms and obtained their chief complaint, vitals, and past medical history to assist the provider.
- Trained new reception staff on operational procedures and customer service standards.
Shift Manager
McDonald's
01.2019 - 10.2022
- Provided training to new associates so that they could contribute to the store's positive culture and develop a well-prepared workforce.
- Controlled cash flow from within the store and the bank to ensure adequate cash supply at all times.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Monitored store stock and coordinated with trucking company to re-supply.
- Held monthly meetings with in-store trainers to ensure new hires are equipped with the resources necessary to be prepared to perform well at their jobs.
- Promoted a positive and inclusive work environment through open communication and constructive feedback as well as providing yearly reviews.
Education
Bachelor of Science - Nursing
Eastern Connecticut State University
Willimantic, CT06-2028
High School Diploma -
Longwood Senior High School
Middle Island, NY06-2022
Skills
- Vital signs
- Phlebotomy
- EKG
- Drug screening
- EMR charting
- HIPAA compliance
- Patient Registration
- Insurance Verification
- Cash Handling Oversight
- Workplace safety
- Employee training
- Team development
Certification
- Drug screen certified
- Basic Life support Certified
Languages
English
Native or Bilingual
Timeline
Medical Assistant/Receptionist
AFC Urgent Care
08.2024 - Current
Front Desk Receptionist
Prime Healthcare Group
03.2024 - 08.2024
Medical Receptionist/Medical Scribe
Citymd Urgent Care
01.2023 - 01.2024
Shift Manager
McDonald's
01.2019 - 10.2022
Bachelor of Science - Nursing
Eastern Connecticut State University
High School Diploma -
Longwood Senior High School
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