James Steel
Fort Worth,TX
Summary
To bring to your company positive leadership, commercial awareness, open and direct communication, teamwork, perseverance, dedication, excellent work ethic and management expertise to achieve all objectives and expectations of the position.
Overview
26
26
years of professional experience
Work History
Owner
J. S. III Sports
Fort Worth, TX
01.2017 - Current
- J.S. III Sports is affiliated with all major sports apparel, memorabilia, gear, authenticated autographs, and any type of sportswear of teams or players that are in high demand.
- Provide customers continentally exceptional customer service, create special orders for customers who are looking for a specific type of product, sell products that are purchased from other sellers at an increased price to generate profit for the business, and build a solid customer base by word of mouth and by building trusting relationships with customers at the demand price of the product.
- Exceptional customer service management, retail management, inventory management, sales management, marketing management, and time management are all highly demanding necessities in this industry and are absolutely vital in meeting the customers’ demands and overall satisfaction.
Co-Manager
The Kroger Co.
Texas
03.2024 - Current
- The Co-Manager is responsible for the overall day-to-day operations of the store including training and developing effective store associates to achieve desired sales and EBITDA results. Responsible for the coaching and development of all store associates through both formal and informal interactions. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
- Lead store teams in the planning, implementation and execution of merchandising and operation initiatives
- Work with store assistant leaders, shift leads, and team members to identify opportunities in the store, develop timely solutions and create action plans to ensure implementation
- Achieve or exceed weekly, period, and annual sales, revenue and profit budgets, as well as other targeted goals
- Drive cost effective sales working with store assistants and shift leads to produce and maximize sales and profits, reduce shrink and improve each store’s contribution
- Discuss store-level financial performance to include developing budgets and other targeted goals with store assistants and shift leads
- Understand and react to the competitive landscape within the district and store
- Demonstrate inclusionary leadership, expect inclusive behavior from team members, and support the efforts of the store and area
- Utilize division associates to enable store to achieve financial goals and ensure communication, implementation and execution of division marketing plan
- Promote and support strong relationships with local community organizations that the store serves
- Communicate all necessary information to store team members enabling them to effectively carry out their duties
- Maintain responsibility for store staffing, retention, and reducing turnover
- Provide timely feedback to store team members on individual and store performance
- Manage labor and supply costs on a daily basis to meet customer service and financial targets
- Ensure compliance with laws, regulations and division policies
- Keep up with current developments and trends in areas of expertise; ensure team members and store location comply with laws and regulation applicable to the company
- Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports
- Position Summary: Essential Functions:
District Manager
PICS Inventory
Fort Worth, TX And Surrounding Areas
06.2025 - 01.2026
- Oversight and ownership for day-to-day operations for district.
- Attend inventories at various times of the day and night based on customer needs.
- Maintain field equipment and company vehicles for teams.
- Control all expenses using business plans and projecting ROI.
- Complete daily/weekly office duties such as payroll, expenses, KPI’s, controllable costs, employee scheduling, and inventory scheduling.
- Train team members on proper customer service, inventory controls, and communications skills; address team members performance issues; identify and develop promo-table team members.
- Pre- inventory calls contacts/calls with scheduled stores 1-2 weeks out. Provide contact information and answer any questions/concerns from store management. Resolve and confirm resolutions with customer store manager as needed.
- Review previous week’s projections for goal results. Empower team through positive feedback and constructive solutions for improvement.
- Transport team members to and from inventories, when necessary, via company van.
- Ensure district’s need for people, equipment, supplies, and transportations are in place for next six months deployment.
- Hire, train, and motivate auditors and leads to meet district needs.
- Position Summary: Job duties:
Area Training Store Manager
Popshelf
Dallas, TX And Fort Worth, TX
09.2021 - 03.2024
- The Area Training Store Manager at Popshelf is responsible for managing all day-to-day operations including inventory, payroll budget, shrinkage, orders, outside vendors, internal deliveries, POS, daily business reports, price changes, time and schedule management, Planograms, the Merchandising Activity Plan, Key Point Indicators, and employees to ensure that all tasks and duties of the store are delegated properly and completed quickly with efficiency by company protocol. The Training Manager is also responsible for training new Store Managers in their stores pertaining to all aspects of Popshelf protocol, operations, and standards.
- Staffing and training: Involved with all tasks in interviewing, hiring, terminating, promoting and training all new and current employees on all policies and Popshelf protocol.
- Inventory and stock management: Responsible for all inventory and merchandising of all the store products per company standards. The objective is to have all product on the salesfloor readily available for our customers. I oversee and execute inventory cycle counts weekly and physical inventory adjustments daily to ensure that the store’s inventory remains correct.
- Customer service management: Maintain, monitor, and excel in all communication and professional standards in customer service. Our customers are our top priority, and it is our objective at Popshelf to create the perfect retail atmosphere for our customers with an excellent price point!
- Financial management: Create financial budgets to manage all inventory management, Monthly Transaction Sheets, all stores respond costs, daily payouts, store use, damages, on-hand adjustments, vendor discrepancies, payroll, and inventory costs.
- Complete operational oversight is the essential part of the Area Training Store Manager’s primary duties. The operational tasks and duties are what helps the store succeed. These tasks make up the foundation to becoming a successful Store Manager at Popshelf.
Driver
Lyft
Texas
08.2016 - 01.2019
- Ensure that customer arrives safely and timely to their destination while creating customer satisfaction in a clean and comfortable vehicle.
- Exceptional customer service and time management skills to get the best rating from the customer that can be achieved.
- Create an excel spreadsheet and maintain all files to track mileage, maintenance and miscellaneous expenses.
- Manage routes through the use of iPhone application technology preferably through the company’s navigation system.
General Manager
Jett Express Car Wash
Haltom City, TX
11.2015 - 08.2016
- Responsible for Car Wash production, store goals, cleanliness and overall customer service and employee satisfaction.
- Weekly Pit cleaning of the Car Wash, Vacuum Cleaners, Tunnel Floors and Office.
- Employee training in all aspects of Jett Express Car Wash policies and guidelines including OSHA regulations.
- Inspect safety standards for the employees.
- Monitor vending products, sales performance, ticket number performance and percentages, audit performance and percentages of the prior month and overall performance of the Car Wash.
Store Manager
Cubesmart
Fort Worth, TX
05.2013 - 11.2015
- Supervise all aspects of the job with WOW! customer service which include moving customers into units, moving them out, taking all payments from customers and daily lock checks to maintain a safe property for customer satisfaction.
- Consistent daily cleaning of all unit buildings, property, and office area.
- Daily checks on inventory, budget and goals.
- Local Store Marketing to promote Cubesmart in the storage industry and compare prices amongst competitors.
Field Sales Agent Manager
T.O.P. Marketing
Texas
07.2011 - 05.2013
- Accurately and positively present Green Mountain Energy’s unique value proposition to customers in public retail settings, event booth situations and door-to-door promotion sales.
- Effectively negotiate with customers to choose our product.
- Consistently achieve daily sale goals while professionally maintaining customer relations.
- Tenaciously approach customers with energy, drive and enthusiasm.
- Motivate and assist other team members with different selling and closing techniques.
- Consistently achieve daily sales goals while professionally maintaining customer relations as required.
Production Line Worker
General Motors
Arlington, TX
03.2010 - 12.2010
- Continually exceeded daily production quota of over 550 cars per day.
- Coordinate with co-workers and team leaders to ensure that worker safety guidelines were being met.
- Temporary position, laid off,
Assistant General Manager
SONIC, America’s Drive-In
Keller, TX
09.2009 - 04.2010
- Effectively communicate with staff to implement exceptional customer service satisfaction.
- Supported General Manager to ensure that the store was managed 100% effective on a daily, weekly and monthly basis.
- Responsibilities include the daily cleaning of the food preparation areas, Kitchen, Bathrooms, and parking lot.
- Monthly revenue sales goals achieved consistently.
Multi-Unit Store Manager
Palm Beach Tan Corporation
Farmers Branch, TX
11.2003 - 08.2008
- Successfully achieved monthly revenue and sales goals for the store and individually.
- Top 10 Sales Manager in the company nationwide yearly. Sales Manager of the year two years straight.
- Provided superior customer service while educating consumer on products and services.
- Supervised, trained and motivated staff by utilizing excellent, fair and open communication skills.
- Responsible for interviewing and selection of new employees as needed.
- Responsible for all aspects of cleaning the property, tanning beds, and meeting all OSHA and MSDS requirements.
Store Manager
Tan Club Corporation
Watauga, TX
05.2000 - 05.2003
- Provided knowledge to consumer about products and services to enhance sales.
- Consistently achieved individual sales and store goals.
- Responsible for all aspects of cleaning the property, tanning beds, and meeting all OSHA and MSDS requirements.
Education
High School Diploma -
Fossil Ridge High School
Fort Worth, TX05.2000
Bachelor Of Applied Arts And Science - Sociology
University of North Texas
Denton, TX01.2027
Skills
Efficient in all areas of customer service, retail, sales, operations, administrative, merchandising and marketing management Efficient in Microsoft Office Expert in hiring, training, communication, and building leaders
Timeline
District Manager
PICS Inventory
06.2025 - 01.2026
Co-Manager
The Kroger Co.
03.2024 - Current
Area Training Store Manager
Popshelf
09.2021 - 03.2024
Owner
J. S. III Sports
01.2017 - Current
Driver
Lyft
08.2016 - 01.2019
General Manager
Jett Express Car Wash
11.2015 - 08.2016
Store Manager
Cubesmart
05.2013 - 11.2015
Field Sales Agent Manager
T.O.P. Marketing
07.2011 - 05.2013
Production Line Worker
General Motors
03.2010 - 12.2010
Assistant General Manager
SONIC, America’s Drive-In
09.2009 - 04.2010
Multi-Unit Store Manager
Palm Beach Tan Corporation
11.2003 - 08.2008
Store Manager
Tan Club Corporation
05.2000 - 05.2003
Bachelor Of Applied Arts And Science - Sociology
University of North Texas
High School Diploma -
Fossil Ridge High School