James Sterling
Manager
Spring Hill,FL
Summary
A driven and results-oriented-oriented Manager with multi-industry experience, specializing in operations, management and technical knowledge.
Overview
27
27
years of professional experience
Work History
Manager
Nobles Plant Construction
Fort Myers, FL
05.2020 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers.
- Accomplished multiple projects within established timeframes.
- Planned and budgeted resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved safety procedures to create safe working conditions for workers.
Service Technician/Trainer
Heritage Propane/Amerigas
Spring Hill, FL
05.2010 - 05.2020
- Installed tank and lines, new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring systems.
- Explained diagnostic findings to customers and outlined repair or service options.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues
- Installed and evaluated OPS systems. Document deficiencies and prepare plan for corrections.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained records of service transactions and customer feedback for future reference.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Trained and supervised team of service techs to meet business goals.
- Generated orders and accompanying documentation.
- Answered and managed incoming and outgoing calls while recording accurate messages for service technicians.
Supervisor
Nobles Plant Construction
Alva, FL
04.2009 - 04.2010
- Plant rebuilding
- Job Proposals
Sales /Service Coordinator/technician
Graham Heating & Air Conditioning
Clearwater, FL
04.2008 - 04.2009
Construction Worker
Larkin/Linton/Milestone/Ranger Construction
04.1997 - 04.2008
Skills
Operations Management
Business Administration
Expense Tracking
Lead Generation
Complex Problem-Solving
Team Leadership
Negotiation
Sales Techniques
Timeline
Manager
Nobles Plant Construction
05.2020 - Current
Service Technician/Trainer
Heritage Propane/Amerigas
05.2010 - 05.2020
Supervisor
Nobles Plant Construction
04.2009 - 04.2010
Sales /Service Coordinator/technician
Graham Heating & Air Conditioning
04.2008 - 04.2009
Construction Worker
Larkin/Linton/Milestone/Ranger Construction
04.1997 - 04.2008