James Stone
American Standard Foundation Repair
Memphis,TN
14
years of professional experience
Experienced operations and customer service leader with a background in distribution, sales, and delivery. Known for problem-solving, team collaboration, and reliable performance that improves workflow, service quality, and customer satisfaction.
Work History
Sales Associate
11 Months- Qualified inbound leads and scheduled consultations for foundation repair services.
- Presented repair options clearly, matching customer needs with appropriate service solutions.
- Responded to customer questions about estimates, scheduling, and service scope.
- Recorded prospect details and follow-up notes in CRM for accurate pipeline tracking.
- Prepared sales documentation, proposals, and contract materials with attention to detail.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Distribution Center Manager
9 Years 4 Months- Directed daily distribution center operations, aligning labor, workflow, and shipment priorities.
- Oversaw receiving, put-away, picking, packing, and outbound loading processes.
- Managed inventory accuracy through cycle counts, reconciliations, and root-cause resolution.
- Implemented safety and compliance practices across dock, storage, and material-handling activities.
- Coordinated warehouse teams to maintain service levels and order fulfillment consistency.
- Trained supervisors and associates on WMS procedures, productivity standards, and process changes.
- Collaborated with transportation and customer service teams to resolve order and delivery issues.
- Implemented safety guidelines for the warehouse and trained employees on applicable policies.
- Created and maintained a positive work environment, promoting strong teamwork and employee engagement.
- Managed both inbound and outbound deliveries to verify orders were picked and shipped on time or swiftly and correctly placed into inventory.
- Implemented safety protocols for employees, resulting in fewer accidents and improved overall safety record.
- Negotiated contracts with vendors for reduced material costs, contributing to a more profitable bottom line.
- Developed strong relationships with transportation partners to ensure on-time delivery and cost-effective shipping solutions.
- Conducted regular audits of inventory, identifying discrepancies and implementing corrective actions as needed.
- Reduced order processing times by implementing a new inventory management system.
- Oversaw warehouse staff and maintained efficiency in a fast-paced environment.
- Integrated warehouse operations with existing and new business processes.
Independent Contractor
3 Years 11 Months- Managed delivery routes to ensure timely pickup, transport, and drop-off of customer orders.
- Coordinated with dispatch to adjust routes and resolve delivery issues efficiently.
- Inspected packages before loading to verify accuracy, condition, and proper handling requirements.
- Maintained delivery records, proof-of-delivery documentation, and customer signatures accurately.
- Loaded and secured parcels to prevent damage during transport and transit.
- Resolved customer concerns professionally while maintaining service quality and delivery standards.
- Followed safety procedures, traffic laws, and vehicle inspection requirements consistently.
- Streamlined daily delivery workflow by organizing stops, prioritizing urgency, and reducing delays.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Education
Associate of Science - Engineering
High School Diploma
Skills
Customer service
Problem-solving
Time management
Analytical thinking
Verbal communication
Interpersonal communication
Reliable and punctual
Goal oriented
Problem-solving
Timeline
Sales Associate
American Standard Foundation Repair
10.2025 - 09.2026Read More
Distribution Center Manager
CMA
06.2016 - 10.2025Read More
Independent Contractor
Promise Delivery
07.2012 - 06.2016Read More
ITT
Associate of Science from Engineering
Read More
Paragould High School
High School Diploma
Read More