James Sullivan
Summary
Adept at maintaining professionalism under pressure, I excelled in customer service at Pott's Insurance, enhancing customer loyalty through effective complaint resolution. Skilled in data entry and active listening, my approach resulted in significant improvements in customer satisfaction and operational efficiency, showcasing my ability to solve problems and build rapport.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Pott's Insurance
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
CNC Machinist
Young Touchstone
01.2023 - 05.2023
- Maintained tight tolerances with design specifications.
- Improved accuracy in part production by utilizing precise measurement tools and calibrating machines accordingly.
- Reduced machine downtime through regular maintenance and troubleshooting of equipment issues.
- Partnered closely with quality control teams to identify areas where improvements could be made within production processes.
- Manually set up machinery, lathes, and grinders.
- Properly loaded and unloaded materials in and out of machines.
- Contributed to a safer work environment by adhering to safety protocols and promoting awareness among team members.
- Performed preventative maintenance on CNC machines, prolonging their operational lifespan and reducing repair costs.
Shift Leader
NEO Corporation
01.2016 - 01.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
Associate of Science - Computer And Information Systems Security
Jackson State Community College
Jackson, TN05.2028
High School Diploma -
Chester County High School
Henderson, TN05.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Complaint Handling
- De-Escalation Techniques
- Building rapport
- Order Fulfillment
- Spreadsheets
Timeline
Customer Service Representative
Pott's Insurance
06.2023 - Current
CNC Machinist
Young Touchstone
01.2023 - 05.2023
Shift Leader
NEO Corporation
01.2016 - 01.2020
Associate of Science - Computer And Information Systems Security
Jackson State Community College
High School Diploma -
Chester County High School