James Tatum
Sherwin-Williams Paints
Philadelphia,PA
9
years of professional experience
Accomplished management and sales professional with expertise in retail leadership, business development, and sports media operations. Skilled in driving sales growth, fostering customer relationships, and developing personnel through strategic recruiting initiatives. Experienced in supporting high-volume store operations and providing live event media coverage for major national sporting events.
Work History
Assistant Manager
9 Months- Assist in overseeing daily store operations for a high-volume store generating over $3 million in annual sales at two locations.
- Drove business growth through contractor relationship building, account development, and targeted sales initiatives
- Played a key role in onboarding and training Management & Sales Training Program participants, helping prepare future assistant managers through hands-on operational, sales, and customer service training during the company's 8-week development program
- Assisted in opening 70 new accounts over the last two years through proactive outreach, lead generation, and relationship development
- Contributed to a 15% increase in premium gallon sales through strategic sales efforts and customer-focused product recommendations
- Led and developed full-time and part-time staff through operational training and leadership support
- Support commercial and residential customers with product recommendations and project solutions
- Monitor store performance metrics including sales growth, customer retention, and operational efficiency
Customer-Service Specialist
2 Years 10 Months- Delivered high-level customer service to contractors, commercial accounts, and residential customers in a fast-paced retail environment
- Assisted customers with product selection, coatings recommendations, color matching, and project solutions
- Helped identify sales opportunities through proactive customer engagement and account follow-up
- Conducted outbound calls to qualify house accounts, strengthen customer relationships, and generate new business opportunities
- Identified sales opportunities through proactive customer engagement and account follow-up to enhance customer satisfaction
- Conducted outbound calls to qualify house accounts and strengthen customer relationships, contributing to new business generation
- Maintained strong product knowledge across architectural coatings, primers, floor coverings, and associated painting supplies
- Collaborated with store leadership to align efforts with sales goals and improve customer satisfaction initiatives
- Assisted with lead generation efforts by identifying customer purchasing trends and buying habits
President of Recruiting & Personnel/Journalist
3 Years 10 Months- Developed and implemented a strategic recruiting effort that helped expand organizational growth and talent acquisition efforts across multiple departments
- Developed and implemented a strategic recruiting effort that helped expand organizational growth and talent acquisition efforts across multiple departments
- Led recruiting, interviewing, onboarding, and personnel development efforts for interns and contributors across the organization
- Covered live sporting events and produced on-site media coverage for major national events including multiple Super Bowl games (2020-present) multiple NFL Draft events, the Pro Football Hall of Fame, and Philadelphia Union MLS Matches
- Conducted interviews with current and former professional athletes, coaches, and sports personalities
- Created engaging sports media content for digital and social media platforms, including articles, interviews, and live event coverage
Sales Representative
- Educated customers on energy service plans and utility cost-saving opportunities
- Generated sales through direct customer engagement and relationship building
- Developed strong communication and consultative sales skills in a competitive sales environment
- Assisted customers in selecting energy solutions tailored to their household needs
Seasonal Associate
2 Months- Assisted customers in a fast-paced retail environment during the holiday season
- Supported merchandising, stocking, inventory organization, and front-end operations
- Delivered strong customer service while maintaining efficiency during high-traffic periods
- Collaborated with team members to support store sales and operational goals
Produce Clerk
4 Months- Maintained produce department organization, inventory rotation, and product presentation
- Assisted customers with product selection and general inquiries
- Ensured freshness, cleanliness, and quality standards were consistently maintained
- Supported daily operational tasks in a high-volume retail environment
Door to Door Sales Representative
4 Months- Generated sales through face-to-face residential prospecting and customer outreach
- Educated customers on internet, television, and telecommunications packages
- Built communication, objection-handling, and relationship-building skills through direct sales interactions
- Assisted customers in transitioning service providers and selecting package solutions that fit their needs
Game Day Staff (Part-Time)
3 Months- Assisted with stadium operations and fan experience during NFL game-day events
- Worked collaboratively in a fast-paced live event environment with large crowds
- Supported operational logistics and guest service initiatives throughout events
- Maintained professionalism while representing the organization during live sporting events
Family Group Leader (Summer)
1 Year 2 Months- Led groups of campers through daily activities, events, and team-building exercises
- Served as a mentor and positive role model for youth campers throughout the camp season
- Assisted with activity coordination, supervision, and camper engagement
- Developed leadership, communication, and conflict-resolution skills in a team-oriented environment
Dining Room Host
1 Year 8 Months- Delivered high-level customer service in a fast-paced restaurant environment
- Assisted guests with dining needs while maintaining cleanliness and operational efficiency
- Helped create a positive guest experience through strong communication and hospitality
- Supported overall restaurant operations during high-volume service periods
Men's Basketball Team Manager
1 Year 5 Months- Assisted coaching staff with daily practice operations and game-day preparation
- Managed uniforms, equipment, inventory, and team logistics for home and away games
- Operated scoreboard, shot clock, and video equipment during home contests
- Traveled with the team to support operational needs during away games
- Supported coaches and athletes during practices, drills, and team activities
Education
Bachelor's of Science - Sports Management
Transfer
Associate's in Arts
Skills
Sales
Lead Generation
Business Development
Sports media
Sales Training
Staff development
Team Leadership
Operational Management
Relationship Building
Sales Strategy
Interviewing
Sports reporting
Sports storytelling
Store Promotions
Timeline
Assistant Manager
Sherwin-Williams Paints
11.2025 - CurrentRead More
Customer-Service Specialist
Sherwin-Williams Paints
01.2023 - 11.2025Read More
Seasonal Associate
Target Corporation
11.2022 - 01.2023Read More
Produce Clerk
The Fresh Grocer
07.2022 - 11.2022Read More
Door to Door Sales Representative
Verizon Fios
09.2021 - 01.2022Read More
President of Recruiting & Personnel/Journalist
Sideline Sports & Entertainment
01.2020 - 11.2023Read More
Game Day Staff (Part-Time)
Philadelphia Eagles
10.2019 - 01.2020Read More
Family Group Leader (Summer)
Camp Tekoa
05.2018 - 07.2019Read More
Men's Basketball Team Manager
Caldwell Community College & Technical Institute
10.2017 - 03.2019Read More
Dining Room Host
Chick-fil-A
09.2017 - 05.2019Read More
Caldwell Community College & Technical Institute
Associate's in Arts
Read More
Temple University
Transfer
Read More
Sales Representative
NRG Energy
Read More
Grand Canyon University
Bachelor's of Science from Sports Management
Read More