James Thomas III
3517 Colby Creek Ave, N Las Vegas, NV 89081,NV
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Inside Sales Representative
Consumer Portfolio Services
10.2025 - 09.2026
- Created new dealer partnerships.
- Captured Funding Packages from dealerships across the country.
- Worked closely with our Originations department to ensure a smooth partnership.
- Sourced new opportunities through inbound lead follow-up, outbound cold calls, and emails.
E-Commerce Manager
Swickard Auto Group
12.2021 - 05.2025
- Promoted multiple times within the E-Commerce team, led over 20 BDC agents, and improved the customer contact strategy across more than 30 dealerships.
- Conducted interviews and facilitated the onboarding process for new hires, ensuring smooth integration into team.
- Handled guest communications via phone, text, and email across more than 30 dealerships.
- Managed guest communications via phone, text, and email for over 30 dealerships, enhancing customer engagement.
- Conducted interviews and completed the onboarding process for all new hires.
- Supported sales process by providing accurate quotes for finance, lease, and cash options, aiding customer decision-making.
- Worked in KBB sales to acquire guest vehicles for trade or sale.
Bank Analyst
Granite Merchant Funding
01.2019 - 03.2020
- Audited and analyzed bank statements to evaluate merchant applications and mitigate financial risk.
- Extracted key data to support decision-making on merchant applications, including balances, NSF occurrences, deposit frequency, and credit scores.
- Applied financial knowledge to assess application status and identify potential risks.
Marketing Coordinator
Sumnu Marketing
08.2018 - 01.2019
- Managed digital marketing tracking and analyzed campaign performance to optimize strategy.
- Conducted market and competitor analysis to enhance campaign effectiveness.
- Supported advertising through media outlets and compiled sales reports to inform future campaigns.
Sr. Client Representative
Bank of America
10.2015 - 11.2017
- Supported clients with checking, savings, and credit card accounts, ensuring seamless access and management.
- Delivered technical assistance for online banking and account management, enhancing user experience and satisfaction.
- Promoted tailored banking products aligned with clients' financial goals, fostering stronger client relationships.
Education
No Degree - Broadcast Journalism
Texas Southern University
Houston, TX06-2015
Internship - Broadcast Journalism
Fox 5 News
Las Vegas, NV01-2013
Skills
- Salesforce CRM
- Product knowledge
- Exceptional customer service
- Lead generation
- Adept multi-tasker
- Effective communication
- Attention to detail
Timeline
Inside Sales Representative
Consumer Portfolio Services
10.2025 - 09.2026
E-Commerce Manager
Swickard Auto Group
12.2021 - 05.2025
Bank Analyst
Granite Merchant Funding
01.2019 - 03.2020
Marketing Coordinator
Sumnu Marketing
08.2018 - 01.2019
Sr. Client Representative
Bank of America
10.2015 - 11.2017
Internship - Broadcast Journalism
Fox 5 News
No Degree - Broadcast Journalism
Texas Southern University