James Van Woert
Binghamton,NY
Summary
Inspiring manager with extensive experience in travel and airline industries and 40 years of experience in leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Overview
39
39
years of professional experience
1
1
Certification
Work History
National Sales Account Executive
Delta Air Lines, Inc
NYC, SYR, CLE
04.2002 - 08.2020
- Developed and implemented strategies to increase sales volume and market share.
- Identified new customer segments for business development.
- Analyzed customer data to identify trends in purchasing behavior.
- Cultivated relationships with existing customers to ensure satisfaction and loyalty.
- Negotiated contracts with key accounts, vendors, and suppliers.
- Prepared presentations for potential clients demonstrating the value of products or services offered.
Senior District Sales Manager
US Airways
ROC, ATL, BGM
03.1985 - 09.2001
- Developed and implemented strategies to increase sales volume and market share in assigned district.
- Cultivated relationships with key customers to foster loyalty among existing clients and attract new ones.
- Negotiated contracts with vendors while ensuring cost savings where possible.
- Resolved customer complaints in a timely manner while maintaining positive relationships with clients.
- Participated in trade shows and conventions as necessary in order to promote brand awareness.
Station Manager
Empire Airlines
BOS, BDL
01.1982 - 03.1985
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Assisted with baggage check-in and tagging for customers.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Verified identification documents such as passports or driver's licenses.
- Performed daily opening and closing procedures in accordance with company standards.
- Trained new staff members on proper customer service techniques and policies.
- Managed communication between airline personnel and customers in a professional manner.
- Operated various computer programs related to customer service operations.
- Resolved conflicts between passengers using effective interpersonal skills.
- Responded politely to passenger complaints regarding ticketing and baggage handling.
- Utilized PA system to announce departures and changes to landings.
- Established employee schedules and work hours, reviewing employee timesheets to finalize payroll.
- Participated in employee relations investigations to resolve issues effectively.
- Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
Education
Corporate Travel Expert (CTE) - Business Travel
National Business Travel Association
12.2010
Certified Travel Consultant (CTC) - Tourism And Travel Management
Institute of Certified Travel Consultants
Massachusetts12.1991
Completed Travel Agent Training Course - Travel Management
Eastern Airlines Travel Academy
Miami, FL05.1976
Some College (No Degree) - Business Administration
SUNY Broome Community College
Binghamton, NY03.1976
Skills
- Business Growth and Retention
- Solution Selling
- Progress Updates
- Strategic Planning Skills
- Business Development
- Account Management
- Client Relationship Building
- Revenue Generation
- Travel and Airline Expertise
- Contract Negotiation Expertise
- Competitor Monitoring
- Sales Presentations
Accomplishments
- Delta Air Lines Platinum Circle Sales Award - 2008, 2012, 2013 Top 15% company sales performance
- Delta Air Lines Certificate of Merit - 2008, 2013
Certification
- Certified Travel Consultant (CTC) - Institute of Certified Travel Consultants
- Business Travel Expert (CTE) - National Business Travel Association
Timeline
National Sales Account Executive
Delta Air Lines, Inc
04.2002 - 08.2020
Senior District Sales Manager
US Airways
03.1985 - 09.2001
Station Manager
Empire Airlines
01.1982 - 03.1985
Corporate Travel Expert (CTE) - Business Travel
National Business Travel Association
Certified Travel Consultant (CTC) - Tourism And Travel Management
Institute of Certified Travel Consultants
Completed Travel Agent Training Course - Travel Management
Eastern Airlines Travel Academy
Some College (No Degree) - Business Administration
SUNY Broome Community College
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