James von BischoffshaUsen
Jersey City,NJ
Summary
Sr. Business Relationship Manager Success-driven and transformative business relationship manager with over 17 years experience in the related fields. expertise in deepening relationships, driving revenue growth and maximizing employee referrals/strong partnerships to grow the business.
Overview
11
11
years of professional experience
Work History
Branch Manager
Wells fargo
sales manager
eclipse fitness
consultant
new paradign parnters
VP, sr. Store manager
td Bank
01.2016 - Current
- Oversea 1.5B Portfolio in the Financial District consisting of Retail, Wealth, Small Business, Commercial Clients Deposits and loans
- Inherited location with 76MM Portfolio operating at a negative loss
- Adhered to Annual Budget/Plan growing the Business YOY
- Increased Deposits 20X, Loans 300% and Revenue Growth 3MM Annually through corporate planning, strategy implementation and business development utilizing my partners
- Achieved highest Customer Experience Ratings through top-tier experiences prioritizing client needs and employee engagement
- Serve as Regional and NYC Market lead for TD's consumer lending products: Mortgage, Home equity, Personal lending and Credit card
- Implement management techniques, weekly reporting/analysis and ensure region is equipped with training to contribute to annual plan and revenue growth
- Work closely with Senior executives on sales initiatives and drive success through industry expertise
- Positioned Store in top 3% overall ranking within NYC Market.
vp, store manager
td bank
01.2014 - 01.2016
- Oversaw two locations in Roselle & South Plainfield consisting of 500MM Portfolio including Retail, Small Business, Government Banking Clients Deposits and loans
- Managed High Volume locations averaging 35K transactions each monthly with over 30 Employees total
- Advanced Customer experiences by connecting them with the solutions that best fit their needs
- Optimized workflow, trained and mentored staff to provide highest customer service experiences
- Prioritized customer needs by diversifying financial solutions and loyal business retention
- Advised Senior leadership on employee relations, operational leadership and strategic planning
- Positioned Store's in top 10% overall ranking within PA/NJ Market.
Education
communication
William Paterson University
Skills
- Shift Scheduling
- Familiar with account coding
- Operational Reports
- Human resources knowledge
Accomplishments
- 3X Quarterly Wow award winner – top 3 in overall business results
- Ceo leadership award winner 2022 – top 3% manager in the bank
- Vision in action award winner 2022 – top 1% manager in the bank
Areasofproficiency
- Relationship management – customer engagement
- Treasury management - commercial & corp banking
- Business development – small business & Personal lending
- Private client – High net worth partnerships
- Effective communicator – team building
- Cross-functional communicator – inclusive leader
Community Service
- Part of TD Volunteer Network since 2014 participating & supporting the Communities we Serve in. Work with externals partnerships and organizations such as United Way, Special Olympics, Achilles, Big Brothers Big Sisters and NYC Catholic Charities.
- Serve as TD GenNext Co-Chair overseeing Leadership development, networking, employee engagement & volunteering.
- Part of Leadership Committee for our Veteran BRG focusing on incorporating Diversity and Inclusion pillars in areas of career development for current veteran employees, recruitment for our future Veteran employees, communication of current and future events that will engage our employees to interact with veterans in the community and marketplace.
- Enjoys living a Healthy Lifestyle with activities that include daily exercise, running and biking.
Timeline
VP, sr. Store manager
td Bank
01.2016 - Current
vp, store manager
td bank
01.2014 - 01.2016
Branch Manager
Wells fargo
sales manager
eclipse fitness
consultant
new paradign parnters
communication
William Paterson University