Summary
Overview
Work History
Education
Skills
Timeline
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James Walker

Jefferson,ME

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

30
30
years of professional experience

Work History

Inside Sales Representative

Central Fan Co.
04.2009 - 01.2024
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, problem solving and offering tailored solutions.
  • Exceeded monthly quotas consistently by employing innovative sales techniques and leveraging in-depth product knowledge.

Traffic Manager

Central Fan Co.
06.1999 - 04.2015
  • Managed transportation budgets, ensuring cost-effective solutions for optimal results.
  • Developed strong relationships with carriers, negotiating favorable contracts for improved service levels and cost savings.
  • Maintained accurate records of shipments, tracking progress and resolving any issues promptly for timely deliveries.
  • Resolved shipment discrepancies and coordinated claims resolution efforts.

Mechanical Technician

Central Fan Co.
09.1993 - 04.2009
  • Collaborated with engineering team to design and modify custom machinery for specific client needs.
  • Increased cost savings by identifying opportunities for process improvement and implementing cost-effective solutions.
  • Completed complex repair projects within tight deadlines, minimizing production disruptions and ensuring timely delivery of finished products to customers.
  • Achieved high levels of customer satisfaction through prompt resolution of technical issues and effective communication with clients throughout the service process.

Education

High School Diploma -

Malden High School
Malden, MA
06.1981

Skills

  • Salesforce CRM
  • Attention to Detail
  • Consultative Sales Approach
  • Customer Service
  • Relationship Building
  • Issue Resolution

Timeline

Inside Sales Representative

Central Fan Co.
04.2009 - 01.2024

Traffic Manager

Central Fan Co.
06.1999 - 04.2015

Mechanical Technician

Central Fan Co.
09.1993 - 04.2009

High School Diploma -

Malden High School

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James Walker