James Williamson
Akron,OH
Summary
Assistant General Manager skilled in overseeing restaurant operations. Manage team activities and prioritize customer service to build loyalty and retention. Schedule staff, coordinate inventory, and implement processes to control shrinkage. Engage guests with friendly conversation and knowledgeable support to obtain feedback and improve service.
Overview
18
18
years of professional experience
Work History
Bartender/Server
The River Merchant
Kent, Ohio
06.2024 - Current
- Greeted patrons seated at bar, provided menus and memorized or recorded drink and food orders.
- Verified legal drinking age of patrons through stringent ID checks.
- Maintained updated knowledge of cocktail, wine and beer menus and memorized all in-house recipes.
Assistant General Manager
Burntwood Tavern
Fairlawn, OH
09.2016 - Current
- Prepared schedules and training guides for 3 different departments.
- In charge of planning and organizing all large parties and banquets.
- Weekly inventory of all Liquor, beer and wine.
- Involved in all hourly employee training, cross training and hiring process.
- Weekly P&L review and recap with plan to improve opportunities or maintain success.
- Maintains company accounting practices and appropriate time lines associated.
- Mentored new associates to achieve leaderships positions and help grow within the company.
- Maintained service quality and reviewed guest feedback through all social media platforms to improve guest relations.
- Quarterly store audit to maintain a clean and sanitary business with high food and service quality. Last quarter set a new record company-wide.
Bartender/ Bar Manager
Square Nightclub
Akron, OH
04.2007 - Current
- Checked IDs to ensure that the customers were of legal drinking age.
- Conducted weekly and monthly inventories to assure an adequate supply of liquor, ice, cups, and other necessities.
- Recommended house specials to new clients to boost revenue.
- Conducted proper housekeeping to ensure cleanliness, including inspecting bottles for purity, ensuring the maintenance of equipment, and storing foods properly.
- Trained new bartenders in all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques.
- Oversaw special events such as trivia nights and specialty parties to bring in customers and boost sales.
- Cleaning and maintaining a safe and sanitary bar.
- Scheduling for all Bartenders, Bar backs, Dj's, security and weekly entertainment.
- Daily bank deposits, register set-up and cash handling in a high volume atmosphere.
Server
The Twisted Olive (Gervasi)
Green, Ohio
04.2021 - 06.2024
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
- Used POS system to accurately input orders and process payments.
- Showed enthusiasm and knowledge about new products and special promotions.
- Assisted guests with making menu choices and took note of special requests.
Education
Mathematics -
The University of Akron
Akron, OHSkills
- Staff management
- Promotions implementation
- Customer retention
- Menu development
- Food safety and sanitation
- Inventory control
- Customer service
Timeline
Bartender/Server
The River Merchant
06.2024 - Current
Server
The Twisted Olive (Gervasi)
04.2021 - 06.2024
Assistant General Manager
Burntwood Tavern
09.2016 - Current
Bartender/ Bar Manager
Square Nightclub
04.2007 - Current
Mathematics -
The University of Akron