James Womack
DALLAS,TEXAS
Summary
Resourceful and capable leader with experience in many fields, and the ability and ambition to learn more. Willing to try anything, and committed to improving my own abilities to best serve my goals and aspirations. Efficient when working alone, as well as when collaborating with large groups, in order to serve a common goal or project.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Customer Service Associate
Lowe's Home Centers, LLC
Broken Arrow, OK
04.2023 - 03.2025
- Provided excellent customer service by answering inquiries, resolving complaints and guiding customers through the purchasing process.
- Worked closely with other departments to resolve customer issues in a timely manner.
- Provided training and guidance for junior customer service associates when needed.
- Reported any unresolved product issues or discrepancies to supervisor immediately.
- Cross-trained in other departments and areas to develop problem-solving and compartmentalization skills when dealing with customer inquiries.
General Warehouse Associate II
The Home Depot RDC
Grand Prairie, TX
03.2022 - 08.2022
- Performed cycle counts of product in inventory to maintain accurate stock levels and identified discrepancies for investigation.
- Loaded outbound shipments onto delivery trucks, ensuring that packages were properly secured before transportation.
- Processed customer orders with accuracy and efficiency.
- Collaborated with team members to complete tasks efficiently and effectively.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Loader /Irreg Unloader
United Parcel Services, UPS
Grand Prairie, TEXAS
10.2022 - 03.2023
- Verified accuracy of shipments against invoices or orders.
- Reported any damaged goods immediately to supervisor for further inspection or repair.
- Adhered to all safety regulations while handling hazardous materials such as aerosols or flammable liquids.
- Performed daily maintenance checks on all equipment used for loading and unloading operations.
- Inspected merchandise for damages prior to loading onto trucks.
- Provided assistance to co-workers when needed throughout the day including but not limited to lifting heavy objects and packing boxes.
- Stacked boxes, crates, containers, and other materials on pallets, shelves, or racks in an orderly manner according to company standards.
Freight /Inbound Receiving
Lowes Home Improvement Stores
Dallas, TX
01.2021 - 08.2021
- Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
- Assisted in cycle counts as required for maintaining accurate inventory levels.
- Organized backroom storage areas by item type in order to maximize space utilization.
- Filled and maintained product and shelves throughout the store and its departments to maintain a clean and efficient environment for customers and associates.
Education
High School Diploma -
John A. Dubiski Career High School
Grand Prairie, TX06-2020
Some College (No Degree) - Architecture
Mountain View College
Dallas, TXSkills
- Customer service
- Order processing
- Inventory management
- Product knowledge
- Cross-department collaboration
- Customer relationship management
- Conflict resolution
- Safety compliance
- Attention to detail
- Effective communication
- Interdepartmental communication
- Complaint resolution
- Floor supervision
Accomplishments
- Received Architect Junior of the Year in my second to last year of high school.
- Blue belt in Brazilian Jiu Jitsu.
Certification
- Counterbalance Forklift.
- Narrow Aisle Reach Truck.
- Order Picker Lift.
- Formerly CPR Certified, willing to renew.
Timeline
Senior Customer Service Associate
Lowe's Home Centers, LLC
04.2023 - 03.2025
Loader /Irreg Unloader
United Parcel Services, UPS
10.2022 - 03.2023
General Warehouse Associate II
The Home Depot RDC
03.2022 - 08.2022
Freight /Inbound Receiving
Lowes Home Improvement Stores
01.2021 - 08.2021
High School Diploma -
John A. Dubiski Career High School
Some College (No Degree) - Architecture
Mountain View College
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