Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Zeppetella

East Rocheester,NY

Summary

Years of experience with technology support for various devices and hardware systems. Excellent critical thinking and problem solving abilities. Works well with alone or with various team structures. Proven history of effective repairs and providing hardware warranty service for various OEM equipment vendors.

Overview

11
11
years of professional experience

Work History

Microcomputer Maintenance Technician

Monroe #1 BOCES
08.2014 - Current
  • Knowledge of working with various computer hardware.
  • Effective troubleshooting methods to determine hardware points of failure.
  • Experience in various OEM microcomputers and end devices (Lenovo, Dell, HP, Apple).
  • communicate with users on proper use of devices and preventative maintenance.
  • Advise customers for recomendations on hardware needs.

AT&T Sales and Service Agent

Sutherlant Global Services
11.2012 - 07.2014
  • Handled and promptly resolved customer complaints to maintain professional relationships.
  • Followed up on customers' inquiries to assess satisfaction with provided solutions.
  • Resolved caller issues quickly and thoroughly.
  • Troubleshoot Customer issues with devices or services.
  • Informed clients of policies and procedures.

Education

Associate of Science - General Studies

Monroe Community College
Rochester, NY
06.2010

Skills

  • Dell, Lenovo, HP warranty certified
  • Apple ios technician certification
  • Proficient in hardware installation of desktops, printers, laptops
  • Effective at communication and educating users on using technology

Timeline

Microcomputer Maintenance Technician

Monroe #1 BOCES
08.2014 - Current

AT&T Sales and Service Agent

Sutherlant Global Services
11.2012 - 07.2014

Associate of Science - General Studies

Monroe Community College
James Zeppetella