IT Technician
Robert Half Technology
Oklahoma City, OK
- Maintained inventory records of IT equipment and supplies.
- Resolved hardware issues including replacing parts as necessary.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Documented repair processes and helped streamline procedures for future technical support actions.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Deployed operating systems.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Responded to or escalated tickets based on severity and internal policies governing responses.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Participated in team meetings to discuss project status updates.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Responded quickly to emergency situations involving outages or data loss scenarios.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
