Mechele Moss
Inkster,MI
Summary
Dynamic sales professional with a proven track record at Bath and Body Works, excelling in customer service and team collaboration. Recognized for enhancing customer satisfaction and achieving sales goals through effective problem-solving and communication skills. Reliable and goal-oriented, with expertise in managing operations and training staff to deliver exceptional service.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Bath and Body Works, Limited Brands
Westland, MI
06.2025 - 12.2025
- Assisted customers in selecting products, enhancing overall shopping experience.
- Maintained product displays, ensuring alignment with brand standards and promotions.
- Processed transactions efficiently, handling cash and credit card payments accurately.
- Collaborated with team members to achieve sales goals and improve store performance.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
Parts Delivery Driver
Orielly Auto Parts
Plymouth, MI
2016 - 2018
- Delivered automotive parts efficiently to customers and local businesses.
- Maintained accurate records of inventory and delivery schedules.
- Assisted in loading and unloading shipments for timely deliveries.
- Ensured compliance with safety regulations during transport operations.
- Assisted in inventory management to prevent stock discrepancies.
- Utilized technology effectively for navigation and communication, streamlining delivery operations.
- Successfully avoided time delivery delays by carefully planning best routes.
Server
Black Rock Steakhouse
Plymouth, MI
02.2024 - 09.2024
- Assisted guests with menu selections and accommodated dietary restrictions.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Trained new team members on restaurant procedures and service protocols.
- Monitored guest satisfaction, addressing concerns promptly to enhance experience.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Manager
Bad Granny's Barbque
Plymouth, MI
2022 - 2024
- Oversaw daily operations, ensuring adherence to quality standards and efficiency in food preparation.
- Developed training programs for new staff, enhancing team performance and service delivery.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Coordinated staff schedules, optimizing labor resources while maintaining service levels during peak hours.
- Monitored health and safety compliance, fostering a safe working environment for all employees.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Server
Golden Corral Buffet and Grill
Westland, MI
01.2022 - 08.2022
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted guests with menu selections and accommodated dietary restrictions.
- Maintained cleanliness and organization of dining area and service stations.
- Processed customer payments accurately using point-of-sale (POS) system.
- Monitored guest satisfaction, addressing concerns promptly to enhance experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier
Arbys Resturant
Plymouth, MI
2020 - 2021
- Processed customer transactions efficiently using POS systems.
- Maintained cleanliness and organization of service areas to enhance guest experience.
- Assisted in training new team members on cash handling procedures and customer service standards.
- Resolved customer inquiries and concerns with professionalism to ensure satisfaction.
Pizza Delivery Driver
Jets
Plymouth, MI
2020 - 2021
- Delivered pizzas promptly, ensuring customer satisfaction and maintaining service quality.
- Navigated routes efficiently using GPS technology to minimize delivery times.
- Managed cash transactions accurately, maintaining precise records of sales and tips.
- Communicated effectively with customers, addressing any concerns or inquiries professionally.
- Maintained vehicle cleanliness and safety standards to ensure reliable transportation for deliveries.
- Collaborated with kitchen staff to confirm order accuracy before dispatching deliveries.
- Assisted in training new drivers on delivery protocols and company policies.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained a clean driving record, ensuring safe and responsible transportation of food items.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Communicated regularly with dispatcher for delivery route details and changes.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
Pizza Manager
Domino's Pizza
Plymouth, MI
01.2018 - 2020
- Managed daily operations to ensure efficient pizza production and delivery.
- Trained staff on food safety protocols and quality standards.
- Oversaw inventory management, coordinating stock levels to minimize waste.
- Implemented process improvements to enhance customer service experience.
Education
High School Diploma -
Washtenaw Community College
Ann Arbor, MISkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Verbal/written communication
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
Timeline
Sales Associate
Bath and Body Works, Limited Brands
06.2025 - 12.2025
Server
Black Rock Steakhouse
02.2024 - 09.2024
Server
Golden Corral Buffet and Grill
01.2022 - 08.2022
Pizza Manager
Domino's Pizza
01.2018 - 2020
Parts Delivery Driver
Orielly Auto Parts
2016 - 2018
Manager
Bad Granny's Barbque
2022 - 2024
Cashier
Arbys Resturant
2020 - 2021
Pizza Delivery Driver
Jets
2020 - 2021
High School Diploma -
Washtenaw Community College